Dispatcher / Scheduler

CMC Electric; Raleigh (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with company match

Uniforms

Company vehicle

Job summary

CMC Electric, LLC in Clayton, NC is hiring a full-time Dispatcher / Scheduler to coordinate and dispatch service technicians, maintain daily schedules, and manage on-call coverage. The role emphasizes customer service and clear communication with technicians and clients.

Salary ranges from $35,000 to $50,000 per year, with benefits including health insurance, PTO, a 401(k) with company match, paid holidays, uniforms, and a company vehicle if applicable.

Qualifications

• Experience with dispatching in the trade industry.
• Experience with managing multiple field technicians' schedules.

Responsibilities

• Maintain daily schedules for service technicians.
• Dispatch technicians to service calls as completed.
• Update on-call schedule and customer database.
• Record project results with technicians after completion.

Skills

Dispatching experience in trade

Managing multiple field technicians' s

Job description

CMC Electric, LLC in Clayton, NC is looking to hire a full-time Dispatcher / Scheduler to maintain our service technicians' daily schedules and dispatch them as service calls are completed. Are you outgoing and highly motivated? Do you want to work for a highly respected and stable company? Are you looking for a successful career path with a company that values you? If so, please read on!

This dispatching position earns a competitive salary of $35,000 - $50,000 per year depending on experience. We provide great benefits and perks, including health insurance, up to 2 weeks of paid time off, a 401(k) with company match, 8 paid holidays per year, company uniforms, and a company vehicle if applicable. If this sounds like the right electrical dispatching opportunity for you.

About Cmc Electric, Llc

We have served the electrical needs of residents and businesses in the Triangle area and beyond since 2005. We tackle everything from minor fixes to major renovations and installations. Other electricians may seek to profit by cutting corners or recommending unnecessary services to customers. We won't! We believe that consistent, trustworthy service will continue to build a great reputation and customer goodwill in the long run. We believe in the Golden Rule, to do unto others as we would have done to ourselves. If doing the right thing results in a financial loss, we still do what's right.

We know we can't provide the best electrical work and customer service without the best team. Over the years, we have built an amazing staff of electricians, field workers, and administrative professionals. We're very proud of our people, and we reward them with competitive pay, generous benefits, and a positive work culture.

A DAY IN THE LIFE OF A DISPATCHER / SCHEDULER

As a Dispatcher / Scheduler, you are critical to the success of our business. As our scheduler, you maintain our employees' daily schedules and dispatch technicians as service calls are completed. You also maintain the on-call schedule for our service technicians and update our customer database with current information. When our technicians have finished a project, you meet with them to record accurate project results. When parts come in, you schedule return trips with our customers to get them installed. Using your customer service skills and friendly demeanor, you handle any concerns, questions, or complaints, in a professional manner.

As you answer incoming calls, you prioritize the most urgent calls and then dispatch techs. Ensuring a quality customer experience, you relay detailed and accurate information to technicians as well as update customers throughout the day. Using your communication skills, you provide clear and concise information to department managers, employees, and customers. You find this job fun and challenging and enjoy helping our customers in any way you can!

Qualifications For a Dispatcher / Scheduler

• Experience with dispatching in the trade industry
• Experience with managing multiple field technicians' schedules

Service Titan experience is preferred but not required. Do you have excellent communication skills, both written and verbal? Can you appropriately delegate tasks and follow through to ensure good results? Do you present yourself professionally? Can you easily establish a good rapport with people? Do you understand the importance of teamwork? If yes, you might just be perfect for this electrical dispatching position!

Location: 27520

Salary: $35000 - $50000 per year