Electrical Account Manager — Build Trusted Relationships

Shepherd Electric Supply; Tidewater (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

Shepherd Electric Supply in the Tidewater area is seeking an Account Manager who will grow revenue within an existing portfolio of electrical contractor and facility manager accounts, strengthen relationships, and ensure reliable responses for customers. This role requires outside sales or account management experience, CRM proficiency, and strong communication.

You will open new accounts, protect margins, and coordinate with operations to deliver on promises—bilingual Spanish helpful.

Qualifications

• High school diploma or equivalent required; bachelor’s degree in business, sales, or related field preferred
• 3+ years of outside sales or account management experience, preferably in electrical distribution, construction supply, or industrial products
• Demonstrated track record of growing accounts and retaining customers through relationship-based selling
• Working knowledge of electrical products and their applications; willingness to invest in deepening that knowledge
• Proficiency with Microsoft Office Suite; experience with CRM software required
• Valid driver's license and reliable transportation — this is a field-based role
• Strong communication, follow-through, and problem-solving skills
• Ability to read and respond to customer needs with urgency and professionalism
• Bilingual (Spanish) proficiency is a plus
• Ability to successfully complete pre-employment screening requirements

Responsibilities

• Grow revenue within an existing portfolio of electrical contractor and facility manager accounts
• Identify and open new accounts through targeted prospecting, referrals, and job site presence
• Set and track account-level targets aligned with branch and company growth goals
• Protect margin by positioning Shepherd’s value — service, reliability, and expertise — not just price
• Follow up on every quote with urgency — no dropped handoffs, no assumed wins
• Build deep, trusted relationships with decision‑makers at every account — the contractor, the project manager, and the person placing daily orders
• Maintain consistent, proactive contact so customers hear from you before they have a problem
• Resolve conflicts and service failures quickly and with ownership — never leave a customer to figure it out themselves
• Represent Shepherd professionally at every customer touchpoint — in person, on the phone, and in writing
• Attend trade shows, industry events, and manufacturer training to build relationships and stay sharp

Skills

Relationship selling

Account management

Communication

Problem solving

Spanish (Bilingual)

Education

High school diploma

Bachelor's degree preferred

Tools

CRM software

MS Office

Job description

Shepherd Electric Supply in the Tidewater area is seeking an Account Manager who will grow revenue within an existing portfolio of electrical contractor and facility manager accounts, strengthen relationships, and ensure reliable responses for customers. This role requires outside sales or account management experience, CRM proficiency, and strong communication.

You will open new accounts, protect margins, and coordinate with operations to deliver on promises—bilingual Spanish helpful.