EV Service Concierge & Brand Advocate

Rivian Automotive; Sunnyvale (CA); On-site; USD 31,000 - 46,000; Full time

Benefits offered by this job

Health insurance

401(k) Plan

Employee Stock Purchase Program

Paid vacation

Job summary

Rivian is seeking a Service Advisor in California's Bay Area to be the frontline of the customer service experience for Rivian owners. You will manage appointments, capture concerns, translate technical notes for customers, and communicate status while coordinating with parts and production to ensure seamless visits.

The role emphasizes empathy, organization, and brand-aligned hospitality. Entry to senior levels are considered based on experience, with opportunities to participate in service

Qualifications

• Customer-facing role required.
• Experience with scheduling, billing, and work orders a plus.
• Ability to lift up to 50 lbs. and perform physical tasks.
• Must be 21+ with valid driver's license.

Responsibilities

• Serve as primary contact for owners from appointment to handover.
• Document concerns and set expectations in the repair order.
• Translate technician notes into clear explanations for owners.
• Provide status updates and manage timelines.
• Coordinate with Parts and Production for service alignment.
• Explain estimates and invoices clearly.
• Maintain records of communications and repairs.
• Uphold Rivian hospitality and brand standards.
• Support new Service Center launches and training.

Skills

Customer engagement

Excellent communication

Organizational skills

Empathy

Brand ambassador

Ability to lift 50 lbs

Education

High School Diploma or GED

Tools

CRM systems

Windows/Mac/Google Workspace

Job description

Rivian is seeking a Service Advisor in California's Bay Area to be the frontline of the customer service experience for Rivian owners. You will manage appointments, capture concerns, translate technical notes for customers, and communicate status while coordinating with parts and production to ensure seamless visits.

The role emphasizes empathy, organization, and brand-aligned hospitality. Entry to senior levels are considered based on experience, with opportunities to participate in service