Electric Motor Service Engineer (Field Support)

WEG Electric Corp. (USA); Duluth (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

WEG Electric Corp. in Duluth, GA, seeks a Service Engineering Specialist to support WEG motors and industrial products through technical troubleshooting, startup assistance, warranty evaluation, repair support, and after-sales technical help to customers and distributors.

The role suits candidates with background in electric motors, electrical systems, industrial maintenance, or related technical disciplines.

Qualifications

• Basic understanding of electric motor operation, terminology, and troubleshooting principles.
• Strong troubleshooting and problem-solving skills.
• Understanding of electrical and electronic systems.
• Ability to read and interpret schematics, wiring diagrams, drawings, and technical manuals.

Responsibilities

• Provides technical support to customers and end users by phone or email for basic WEG product start-up.
• Provides after-hours phone support.
• Sends Field Service Request Form to customer when requested or when scope of customer request extends beyond expected boundaries of reasonable phone or email support.
• Assists field support personnel by phone or email as needed, providing drawings and using available WEG resources.
• Sends Return Authorization Request Form to customer when requested or when deemed appropriate.
• Records call and email details in the technical support database.
• Records non-conformities of WEG products in the appropriate database.
• Reviews field service reports as needed for warranty validation.
• Performs product inspections (static and power test inspections) according to each product's technical manuals.
• Performs root cause analysis to determine, if possible, whether failure is a manufacturer defect or external, for warranty or denial purposes.
• Provides quotes for WEG product repairs.
• Records details of evaluations, defective parts found with cost of each, determination of worthiness of repair in the appropriate database.
• Keeps workbenches and repairs lab organized and clean.
• Helps the parts department identify parts for customers.
• Provides backup to the Field Service Engineer and Repair Lab Engineer

Skills

Motor operation basics

Troubleshooting

Electrical systems

Reading schematics

Education

High School Diploma/GED

Job description

WEG Electric Corp. in Duluth, GA, seeks a Service Engineering Specialist to support WEG motors and industrial products through technical troubleshooting, startup assistance, warranty evaluation, repair support, and after-sales technical help to customers and distributors.

The role suits candidates with background in electric motors, electrical systems, industrial maintenance, or related technical disciplines.