Field Service Engineer: Industrial Motors & Controls

WEG Company; Duluth (GA); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

WEG Electric Corp. in Duluth, GA is seeking a Field Service Engineer to support motors, drives, and industrial products through startup assistance and post-sales support.

The role focuses on troubleshooting electrical/electronic systems, interpreting schematics, and delivering timely field solutions. The candidate will collaborate with customers, distributors, and field personnel, document service activities, and provide quotes for repairs while maintaining organized records and lab/workbench

Qualifications

• High School Diploma or GED required.
• Associate degree or technical certification in Electrical Systems or related field preferred.
• Experience in technical support or field service is a plus.

Responsabilités

• Provide technical support to customers by phone or email for basic WEG product start-up.
• Provides after-hours phone support.
• Sends Field Service Request Form to customer when requested or when scope extends beyond reasonable phone/email support.
• Assists field support personnel by phone or email, providing drawings and using available WEG resources.
• Sends Return Authorization Request Form to customer when requested or deemed appropriate.
• Records call and email details in the technical support database.
• Records non-conformities of WEG products in the appropriate database.
• Reviews field service reports as needed for warranty validation.
• Performs product inspections according to each product's manuals; conducts root cause analysis for warranty decisions.
• Provides quotes for WEG product repairs.
• Records evaluations, defective parts and costs; determines repair worthiness.
• Keeps workbenches and repairs lab organized and clean.
• Helps the parts department identify parts for customers.
• Provides backup to the Field Service Engineer and Repair Lab Engineer

Connaissances

Troubleshooting

Electrical systems

Schematics reading

Communication skills

Documentation skills

Formation

HS Diploma/GED

Assoc degree or cert in Electrical

Description du poste

WEG Electric Corp. in Duluth, GA is seeking a Field Service Engineer to support motors, drives, and industrial products through startup assistance and post-sales support.

The role focuses on troubleshooting electrical/electronic systems, interpreting schematics, and delivering timely field solutions. The candidate will collaborate with customers, distributors, and field personnel, document service activities, and provide quotes for repairs while maintaining organized records and lab/workbench