Service Engineer - Motors

WEG Electric Corp. (USA); Duluth (GA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Full benefits package

Pleasant work environment

Job summary

A leading electric motor manufacturer in Duluth, GA is seeking a Service Engineer to provide technical support focusing on commercial and EC motors. The role involves warranty decisions, troubleshooting customer complaints, and maintaining communication with various stakeholders. A degree in Electrical, Electronic, or Mechanical Engineering, along with 3-5 years of experience in the field, is required. Competitive compensation and benefits offered, along with a pleasant work environment.

Qualifications

• 3-5+ years of related experience with electric motors and drives.
• Robust product and troubleshooting knowledge.
• Knowledge of schematics, drawings, and service manuals.

Responsibilities

• Provides technical support to customers.
• Creates action plans for customer complaints.
• Records details of calls and emails in technical support database.

Skills

Electrical Engineering knowledge

Customer communication

Troubleshooting skills

Negotiation skills

Education

Degree in Electrical, Electronic or Mechanical Engineering

Tools

Technical support database

Job description

WEG Electric Corp. has an excellent opportunity for a Service Engineer. You will provide technical support for post-sales issues related to commercial and EC (Electronically Commutated) motors.

Responsibilities

• Provides technical support to customers
• Makes warranty decisions on warranty claims in conjunction with the factory and the customers
• Creates action plans for supporting customer complaints in the field including travel to site for troubleshooting
• Coordinates evaluation of issues with factory teams, customers, third party shops and WEC teams
• Executes and supports the evaluation of warranty claims and technical support requests
• Defines scope of work for repairs in the field and in house
• Quotes repairs in the field and in house
• Recommends measures to improve warranty methods, performance and quality of service
• Participates in joint field service calls with the field service team
• Keeps and promotes good communication with customers, suppliers, factory teams and team members
• Provides technical support to customers and end users, by phone or email with a complex start-up of WEG products
• Sends Return Authorization Request Form to customer when requested or when deemed appropriate
• Records details of calls and email in technical support database
• Records non-conformity of WEG products in the appropriate database
• Reviews field service reports as needed for warranty validation
• Performs root cause analysis to determine, if possible, whether failure is a manufacturer defect or external, for warranty or denial purposes
• Assists the team on identifying parts for customers
• Trains the new employees in their assignments within the team
• Manage and perform training for customers and service partners
• Analyzes technically customer and field complaints

Education

• Field of Study if required: Electrical, Electronic or Mechanical Engineering degree preferred

Knowledge / Training

• 3-5+ years of related experience with electric motors and drives

Experience

• Department procedures
• Robust product and troubleshooting knowledge, required
• Knowledge of schematics, drawings and service manuals, required
• Demonstrated competency in complex scenarios
• Knowledge to handle all levels of service issues
• Knowledge to communicate clearly and effectively to customers and management
• Negotiation

About WEG Electric Corp.

WEG is the largest industrial electric motor manufacturer in the Americas and one of the largest manufacturers of electric motors in the world producing more than 21 million units annually. Founded in 1961, WEG operates mainly in the sector of capital goods, having five main businesses: Motors, Energy, Automation, Coatings Transmission & Distribution, providing global solutions for electric motors, variable frequency drives, soft starters, controls, panels, transformers, and generators. The US corporate office is located in Duluth, GA with manufacturing units in Minnesota, Indiana and Missouri with over 30 thousand employees worldwide. Visit our website to learn more: www.weg.net

We offer a pleasant work environment, competitive compensation and full benefits package. To Apply: All candidates must submit an updated resume and complete our application in order to be considered for this position. Must be authorized to work in the United States. WEG does not offer visa sponsorship for this role.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.