Industrial Tech Support Specialist – Motors & Drives

WEG Electric Corp. (USA); Duluth (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Benefits package

On-site work

Job summary

WEG Electric Corp. (USA) is seeking a Technical Support Specialist for industrial products. You will troubleshoot, startup, and provide post-sales support for WEG motors, drives, and automation equipment to customers, distributors, and field personnel.

The role suits candidates with electrical/electronic/mechatronic backgrounds and a customer-focused approach. On-site Duluth, GA operations and a full benefits package accompany this opportunity.

Qualifications

• Associate degree or technical certification in Electrical Systems, Electronics, Mechatronics, Industrial Systems Technology, Automation & Controls, or a related field preferred.
• High School Diploma or GED required.
• Recent graduates from technical and trade programs are encouraged to apply.

Responsibilities

• Provide technical support to customers and end users by phone or email with basic startup of WEG products.
• Provide after-hours phone support.
• Send Field Service Request Form to customers when requested or when scope extends beyond reasonable support.
• Assist field support personnel by phone or email with drawings and using WEG resources.
• Send Return Authorization Request Form to customers when requested or deemed appropriate.
• Record call and email details in the technical support database.
• Record non-conformities of WEG products in the database.
• Review field service reports for warranty validation.
• Perform product inspections (static and power test) per manuals.
• Conduct root cause analysis to determine if issue is manufacturer defect or external.
• Provide quotes for repair of WEG products.
• Document evaluations, parts and cost details in the database.
• Keep workbenches and lab organized and clean.
• Assist parts department to identify parts for customers.
• Provide backup to Field Service Engineer and Repair Lab Engineer.

Skills

Troubleshooting

Electrical systems

Schematics interpretation

Communication skills

Customer support

Documentation/databases

Education

Associate degree or cert in Electrical Systems/Electronics/Mechatronics/Industrial Systems or Automation (preferred)

High School Diploma or GED (required)

Recent technical graduates encouraged

Job description

WEG Electric Corp. (USA) is seeking a Technical Support Specialist for industrial products. You will troubleshoot, startup, and provide post-sales support for WEG motors, drives, and automation equipment to customers, distributors, and field personnel.

The role suits candidates with electrical/electronic/mechatronic backgrounds and a customer-focused approach. On-site Duluth, GA operations and a full benefits package accompany this opportunity.