EHR Applications Analyst II — Government Programs

Healthtech Inc; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Nordic Global is seeking an EHR Application Analyst II for Government Programs to provide advanced support for clinical and business applications within Managed Services. You will handle incidents, maintain documentation, and manage vendor relationships while contributing to upgrades and lifecycle activities.

The role requires healthcare IT experience, ITIL process knowledge, and strong communication. Expect on-site work with occasional travel and participation in on-call rotations as needed.

Qualifications

• Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or related field or 8+ years of industry experience.
• 5 years in healthcare IT or an equivalent IT application analyst role with degree requirement.
• Proven analytical thinking and problem-solving skills.
• Experience with ITIL-aligned service management processes (Incident, Request, Change).

Responsibilities

• Respond to application support requests and incidents within defined SLAs and maintain strong customer service.
• Manage application and team documentation through lifecycle processes.
• Maintain and expand relationships with software vendors to ensure top-tier support.
• Plan and execute application upgrades and ensure patching for security vulnerabilities.
• Participate in smaller analyst-led projects and assist with project coordination.
• Develop and maintain detailed architecture documentation (diagrams, dependencies, integrations).
• Contribute to disaster recovery, security, and operational documentation.
• Support entire application lifecycle including implementations, upgrades, decommissioning, and data archiving.

Skills

Healthcare IT

ITIL service mgmt

Analytical thinking

Communication

Documentation

Team collaboration

Education

Bachelor's degree in IT/Healthcare Informatics

Tools

Document management systems

Job description

Nordic Global is seeking an EHR Application Analyst II for Government Programs to provide advanced support for clinical and business applications within Managed Services. You will handle incidents, maintain documentation, and manage vendor relationships while contributing to upgrades and lifecycle activities.

The role requires healthcare IT experience, ITIL process knowledge, and strong communication. Expect on-site work with occasional travel and participation in on-call rotations as needed.