EHR Application Analyst II Government Programs

nordic; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

Nordic Global seeks an experienced EHR Application Analyst II for Government Programs to provide advanced support for clinical and business applications within Managed Services. You will manage incidents, documentation, and vendor relationships while assisting with upgrades and project tasks.

The role requires healthcare IT experience, ITIL-aligned processes, strong communication, and the ability to work both independently and within a team. Occasional on-call rotation and travel may be required.

Qualifications

• Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or related field.
• 8+ years' experience in healthcare IT or IT application analyst role.
• Strong analytical thinking and problem-solving abilities.
• Experience with ITIL-aligned service management processes (Incident, Request, Change).
• Excellent communication and customer service skills.
• Experience managing application support and documentation.
• Ability to work independently and in a team.

Responsibilities

• Respond to application support requests and incidents within defined SLAs.
• Manage application and team documentation lifecycles.
• Maintain and expand relationships with software vendors to ensure top-tier support.
• Plan and execute application upgrades and security patching.
• Achieve necessary certifications and engage in professional development.
• Lead smaller analyst-led projects with scheduling, coordination, and status updates.
• Gain proficiency in clinical and business workflows.
• Develop and maintain detailed architecture documentation and system diagrams.
• Support the full lifecycle of applications including implementations, upgrades, decommissioning and data archiving.
• Work independently and escalate appropriately after due diligence.

Skills

Analytical thinking

Problem solving

ITIL processes

Communication

Customer service

Documentation management

Team collaboration

Independent work

Education

Bachelor's degree + 8+ years experience

Job description

Make a difference. Be happy. Grow your career.

The EHR Application Analyst II Government Programs provides advanced support for clinical and business applications within the Managed Services division of Nordic Global. This role requires a comprehensive understanding of the healthcare landscape, application functionalities and great responsibility in managing support requests, documentation, and vendor relationships.

Nordic, repeat Best in KLAS IT Services Firm and solely serving the healthcare industry, strides to empower healthcare providers to leverage technology and to realize digital transformation. All Nordic staff embrace Nordic's maxims and mission to serve our customers who care so well for us.

Key Responsibilities

• Respond to application support requests and incidents within defined SLAs, ensuring high-level customer service and communication.
• Manage application and team documentation through proper document management lifecycles.
• Maintain and expand relationships with software vendors, ensuring application teams receive top-tier support.
• Plan and execute application upgrades, ensuring applications stay patched for security vulnerabilities.
• Achieve necessary certifications and continue professional development.
• Participate in and lead smaller analyst-led projects, taking on basic project management tasks such as scheduling calls, coordinating with team members, tracking follow-ups and communicating project status.
• Gain proficiency in clinically integrated hospital and physician office workflows (both clinical and business).
• Participate in the development and routine maintenance of detailed architecture documentation including system diagrams, and documentation of system dependency maps, integrations, and other critical components as needed to comply with disaster recovery, security, and operational requirements.
• Participate in the entire application lifecycle to include implementations, upgrades, and eventual decommissioning and data archiving.
• Work well independently, requesting help only when needed. Escalate appropriately after completing due diligence/proper investigation.

Skills and Experience

• Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or a related field (relevant education and/or 8+ years' industry experience).
• 5 years' experience in healthcare IT or equivalent IT application analyst position with degree requirement.
• Proven analytical thinking and problem-solving skills.
• Experience in executing ITIL-aligned service management processes, including Incident, Request, and Change Management
• Excellent communication and customer service abilities.
• Experience in managing application support and documentation.
• Ability to work collaboratively in a team-oriented environment and independently.

Additional details

Some roles may require participation in an on-call rotation to provide 24x7 support for critical applications, ensuring continuous and reliable service availability and travel as necessary to support the business.

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.