Customer Outreach & Service Coordinator

Black Diamond Experts; Sparks (NV); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Weekly pay with incentives

Company events & family gatherings

Paid vacation & holidays

Paid training

Job summary

All Hours Air in Sparks, NV is seeking a Customer Outreach Specialist to be the initial point of contact for clients, handling calls, emails, and live chats to address inquiries, resolve issues, and schedule repairs or maintenance.

Join a locally owned team focused on growth, development, and retention, offering health benefits, a 401(k) with company match, weekly pay with incentives, paid time off, and ongoing training for career advancement.

Qualifications

• 3+ years of call center experience.
• Pre-employment background check.
• Pre-employment drug screen.

Responsibilities

• Handle calls, emails and live chats with clients.
• Address inquiries and resolve issues in a timely manner.
• Schedule repairs, installations, or maintenance appointments.
• Maintain accurate records of interactions and coordination with technicians.
• Provide professional, empathetic service to ensure customer satisfaction.

Skills

Call center experience

Customer communication

Empathy and client service

Job description

All Hours Air in Sparks, NV is seeking a Customer Outreach Specialist to be the initial point of contact for clients, handling calls, emails, and live chats to address inquiries, resolve issues, and schedule repairs or maintenance.

Join a locally owned team focused on growth, development, and retention, offering health benefits, a 401(k) with company match, weekly pay with incentives, paid time off, and ongoing training for career advancement.