Efficient ED Registration & Patient Access Specialist

Cone Health; Burlington (NC); On-site; USD 38,000 - 48,000; Full time

Job summary

Cone Health in Burlington, NC is seeking a Patient Access ED Registration Specialist who serves as the first point of contact in the emergency department, greeting patients and gathering demographic, financial, regulatory and medical information.

The role emphasizes accurate data entry into the electronic health record, EMTALA compliance, insurance verification and counseling patients on anticipated costs, while maintaining excellent customer service.

Qualifications

• Requires an associate degree in healthcare administration or equivalent experience.
• Experience in patient registration, insurance verification or related admin role preferred.

Responsibilities

• Greet patients and collect demographic, financial, regulatory and medical information.
• Enter required information into the electronic health record system accurately.
• Verify demographics and insurance information for completeness and accuracy.
• Ensure EMTALA compliant registration steps are followed for ED patients.
• Identify patients with critical symptoms and initiate appropriate clinical protocols.
• Obtain regulatory signatures and document insurance verification details in the EHR.
• Provide courteous service and assist patients to their destination following hospital policies.

Skills

Customer service

Attention to detail

Regulatory compliance

Data entry

Education

Associate degree in healthcare administration

4 years related experience in lieu of associate's degree

Job description

Cone Health in Burlington, NC is seeking a Patient Access ED Registration Specialist who serves as the first point of contact in the emergency department, greeting patients and gathering demographic, financial, regulatory and medical information.

The role emphasizes accurate data entry into the electronic health record, EMTALA compliance, insurance verification and counseling patients on anticipated costs, while maintaining excellent customer service.