Customer Education Specialist — Onboarding & Training Leader

EliseAI; Austin (CO); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Equity in the company

Medical, Dental and Vision premiums (

Fully paid parental leave

Commuter benefits

401k benefits

Fitness & home services stipend

Collaborative in-office environment

Unlimited vacation and paid holidays

Relocation packages

Job summary

EliseAI is seeking a Customer Education Specialist to lead onboarding and training for clients adopting our products. You will partner with the Director of Customer Success and cross-functional teams to design effective onboarding strategies and deliver engaging sessions, in-person and remote, while collecting feedback to drive product improvements.

You will build strong relationships with customers, translate needs into training content, and stay current with industry best practices to ensure

Qualifications

• 4+ years in a customer-facing role (customer success, training, teaching, facilitation, or related)
• Willingness to travel for in-person training sessions
• Strong communication and presentation skills, ability to convey complex information clearly
• Technical proficiency and quick learner of product/services
• Experience creating educational content (videos, tutorials, documentation)
• Proven ability to build rapport with customers and act as trusted advisor
• Highly organized and detail-oriented, capable of multi-priority management
• Willing to work in person with team 4-5 days per week

Responsibilities

• Conduct onboarding sessions with new and existing customers and ensure deep product understanding
• Develop and deliver engaging training sessions, in-person and remote
• Proactively collect customer feedback to identify gaps and drive improvements
• Serve as liaison between customers and internal teams to advocate needs
• Stay informed on industry trends and best practices to improve onboarding

Skills

Customer facing

Travel willingness

Communication skills

Technical proficiency

Content creation

Rapport building

Organization

In-person collaboration

Job description

EliseAI is seeking a Customer Education Specialist to lead onboarding and training for clients adopting our products. You will partner with the Director of Customer Success and cross-functional teams to design effective onboarding strategies and deliver engaging sessions, in-person and remote, while collecting feedback to drive product improvements.

You will build strong relationships with customers, translate needs into training content, and stay current with industry best practices to ensure