Customer Engagement Manager

Cev Multimedia LLC; Lubbock (TX); On-site; USD 55,000 - 90,000; Full time

Job summary

iCEV is seeking a Customer Engagement Manager in Texas to onboard new customers, nurture existing accounts, and support teacher development on our online platform.

You will build success plans, deliver teacher trainings, and coordinate with Territory Managers to drive renewals and expansions. A Bachelor’s degree and 3+ years in customer-facing roles are preferred, with experience in K-12 education considered a plus.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong analytical and problem-solving skills.
• Thorough understanding of product, industry, and/or services provided to clients.
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Onboards new customers, building customer success plans and training on the platform.
• Conducts back-to-school and mid-year review meetings.
• Provides nurturing support to aid renewal and expansion efforts.
• Holds regular meetings with Territory Managers to review progress.

Skills

Communication

Interpersonal skills

Analytical thinking

Product knowledge

MS Office proficiency

Education

Bachelor's degree preferred

Job description

Description

Who Are We:

Since 1984, iCEV has been a leader in Career & Technical Education, offering innovative curriculum and industry-recognized certifications that equip learners with real-world skills. Our comprehensive online platform supports educators and students across diverse fields. Join our team and make an impact, helping us to empower the next generation with the knowledge and skills they need to succeed.

Job Summary:

The Customer Engagement Manager will be responsible for onboarding new customers, nurturing and retaining existing customers, and supporting professional development and training for teachers.

Duties & Responsibilities:

• Onboards new customers, building customer success plans, ensuring customers are rostered and trained on the platform.
• Conducts back to school meeting and mid-year review meeting.
• Provides high level of nurturing to support the Territory Manager in renewal and expansion of the customer.
• Holds regular cadence of meetings with Territory Managers to discuss progress on accounts.
• Ongoing support in delivering professional development and training for teachers.
• Performs other related duties as assigned.

Required Skills & Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong analytical and problem-solving skills.
• Thorough understanding of product, industry, and/or services provided to clients.
• Proficient with Microsoft Office Suite or related software.

Education & Experience:

• Bachelor’s degree in related field preferred.
• 3+ years of closing experience preferred.
• Experience in K-12 education/administration is beneficial.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

An Equal Opportunity Employer:

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Preferred Certifications:

While not required, we highly encourage applicants who hold any of the following industry-recognized certifications offered on our platform to apply. These certifications reflect valuable skills and knowledge aligned with the work we do:

• AMSA Culinary Meat Selection & Cookery Certification
• AMSA Food Safety & Science Certification
• AMSA Meat Evaluation Certification
• BASF Plant Science Certification
• Benz School of Floral Design Principles of Floral Design Certification
• Center for Financial Responsibility Personal Financial Literacy Certification
• Ducks Unlimited Ecology Conservation & Management Certification
• EETC Principles of Small Engine Technology Certification
• Elanco Fundamentals of Animal Science Certification
• Elanco Veterinary Medical Application Certification
• Express Employment Professionals Business Office Technology Certification
• Express Employment Professionals Career Preparedness Certification
• HBAA Residential Construction Skills Certification
• NCLCA Principles of Livestock Selection & Evaluation Certification
• NHJTCA Equine Management & Evaluation Certification
• NRCS Fundamentals of Conservation & Sustainability in Agriculture Certification
• Skilled to Build Michigan Foundation Residential Construction Skills Certification
• Southwest Airlines Professional Communications Certification
• SFMA Turfgrass Science Certification