Customer Success Manager: EdTech Growth & Partnerships

Subject; Austin (TX); On-site; USD 180,000 - 220,000; Full time

Job summary

An educational technology startup in Austin is seeking a Customer Success Manager to join their team. This full-time role involves driving account expansion, providing training to educators, and collaborating with sales and product teams. Ideal candidates will have over 4 years of experience in customer success or account management, excellent communication skills, and a passion for education. The position requires onsite presence with generous travel stipends for visiting partners. Competitive compensation includes equity and cash.

Qualifications

• 4+ years of relevant work experience, ideally in a customer success, account management, or business development capacity.
• Exceptional written and verbal communication skills.
• Team player passionate about education.
• Self-starter who is comfortable working independently.

Responsibilities

• Drive account expansion, upselling & cross-selling.
• Provide ongoing training to partner educators.
• Assist marketing in developing training materials.
• Monitor customer health and manage issues.
• Work with sales to identify new business opportunities.
• Gather feedback for product and curriculum decisions.

Skills

Customer success

Account management

Communication

Team collaboration

Self-starter

Job description

An educational technology startup in Austin is seeking a Customer Success Manager to join their team. This full-time role involves driving account expansion, providing training to educators, and collaborating with sales and product teams. Ideal candidates will have over 4 years of experience in customer success or account management, excellent communication skills, and a passion for education. The position requires onsite presence with generous travel stipends for visiting partners. Competitive compensation includes equity and cash.