Educator Outreach Specialist - Remote Support

Wheaton; Madison (WI); Hybrid; USD 40,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits package

Generous paid time off

Job summary

A university-based organization is seeking an Educator Outreach Representative to support educators of multilingual learners. This role involves troubleshooting, processing customer transactions, and providing exceptional service. The ideal candidate will have customer service experience, strong communication skills, and an associate's degree. The position offers a salary range of $40,000–$48,000 annually along with a comprehensive benefits package.

Qualifications

• At least one year of customer service experience in a contact center or similar setting.
• Ability to manage competing priorities and remain self-motivated.
• Excellent verbal and written communication skills.

Responsibilities

• Identify and resolve first and second level technical problems.
• Process customer transactions and maintain accurate work area.
• Provide exceptional service to internal and external customers.

Skills

Customer service experience

Problem-solving skills

Organizational skills

Communication skills

Education

Associate’s Degree

Tools

Microsoft Office

Windows-based systems

Job description

A university-based organization is seeking an Educator Outreach Representative to support educators of multilingual learners. This role involves troubleshooting, processing customer transactions, and providing exceptional service. The ideal candidate will have customer service experience, strong communication skills, and an associate's degree. The position offers a salary range of $40,000–$48,000 annually along with a comprehensive benefits package.