Educator Outreach Specialist (Remote)

School of Education, University of Wisconsin-Madison; Madison (WI); Hybrid; USD 26,174 - 31,684; Full time

Benefits offered by this job

Comprehensive benefits package

Generous paid time off

Health/dental/vision insurance

Wisconsin Retirement System participation

Job summary

A leading educational institution is seeking an Educator Outreach Representative to support educators of multilingual learners. This role involves delivering technical assistance and customer service related to educational products. Candidates should have customer service experience and strong communication skills. The position offers remote work options and is located in Madison, WI. A comprehensive benefits package is included.

Qualifications

• At least one year of customer service experience, ideally in a contact center.
• Exceptional customer service and problem-solving skills.
• Proficient with Windows-based systems and web-based tools.
• Ability to manage competing priorities and remain self-motivated.
• Strong organizational skills and attention to detail.
• Ability to work both independently and in a team environment.
• Excellent verbal and written communication skills.

Responsibilities

• Identifies, troubleshoots, resolves complex technical problems.
• Process customer transactions following policies.
• Guides and trains staff and student workers.
• Monitors and maintains work areas for operational needs.
• Organizes and maintains relevant work unit procedures.
• Provides exceptional service and answers questions.

Skills

Customer service experience

Problem-solving skills

Communication skills

Organizational skills

Proficiency in Windows-based systems

Education

Associate's Degree

Tools

Microsoft Office

Web-based tools

Job description

A leading educational institution is seeking an Educator Outreach Representative to support educators of multilingual learners. This role involves delivering technical assistance and customer service related to educational products. Candidates should have customer service experience and strong communication skills. The position offers remote work options and is located in Madison, WI. A comprehensive benefits package is included.