Educator Outreach Specialist — WIDA Support (Remote)

Southern Arkansas University; Madison (WI); Hybrid; USD 26,174 - 31,684; Full time

Benefits offered by this job

Health insurance

Generous paid time off

Tax-advantaged savings accounts

Wisconsin Retirement System participation

Job summary

A public university in Madison is seeking an Educator Outreach Representative to support educators of multilingual learners. This role involves troubleshooting technical problems, processing customer transactions, and providing exceptional service. Candidates should have customer service experience and strong communication skills. The position offers a starting pay range of $19 - $23 per hour and the option for remote work.

Qualifications

• Minimum of one year of customer service experience in a contact center or similar setting.
• Ability to manage competing priorities and take initiative.
• Demonstrated history of attention to detail.

Responsibilities

• Identify, troubleshoot, and resolve complex technical problems.
• Guide and train staff and student workers.
• Provide exceptional service to customers.

Skills

Customer service experience

Problem-solving skills

Organizational skills

Verbal communication

Written communication

Education

Associate's Degree

Tools

Microsoft Office

Windows-based systems

Job description

A public university in Madison is seeking an Educator Outreach Representative to support educators of multilingual learners. This role involves troubleshooting technical problems, processing customer transactions, and providing exceptional service. Candidates should have customer service experience and strong communication skills. The position offers a starting pay range of $19 - $23 per hour and the option for remote work.