Education Technology Support Specialist (Tier 2)

All Schools; Clinton Charter Township (MI); On-site; USD 22,000 - 29,000; Full time

Job summary

Clintondale Community School District in Clinton Twp, Michigan is seeking a Technology Specialist to provide Tier 2 support for student, teacher and staff devices and classroom tech. The role covers Windows, MacOS, iOS, Android, Google Workspace, Active Directory and security monitoring.

The ideal candidate has 2–4 years of hands-on experience with school technology, strong problem-solving and communication skills, and the ability to work independently while lifting equipment up to 40 lbs.

Qualifications

• Associate degree or higher in computing, networks, cyber security or related field.
• 2–4 years of experience supporting user devices, classroom technology, networks, and cyber security.
• Strong problem solving and communication skills.
• Ability to lift 40 lbs and install hardware.
• Willingness to learn and stay current with technology.

Responsibilities

• Provide Tier 2 level support for district desktops, laptops, Chromebooks, iPads, and other mobile devices
• Provide Tier 2 level support for Microsoft Windows, MacOS, iOS, and Android OS
• Provide Tier 2 level support for SMART boards, document cameras, and other classroom and conference room technology hardware and software
• Provide Tier 2 level support for the district’s computer networks, phone system, and cyber security
• Provide Tier 2 level support for Google accounts, Gmail, and Google Drive
• Provide Tier 2 level support for Microsoft Active Directory
• Troubleshoot and repair district software problems and conduct follow-up to ensure problem resolution
• Work with vendors to arrange for timely service calls when deemed necessary
• Perform general maintenance and repairs on computer equipment
• Assists in the monitoring and testing of computer infrastructure hardware/software, computer networks, phone system, and cyber security systems
• Contribute to the creation of manuals and specific references for staff
• Install/configure/update software on all network-related devices
• Inform Technical Coordinator about any critical technology issues
• Perform other related tasks as assigned by the Director of Technology or Technology Coordinator

Skills

Problem solving

Technical communication

Independent worker

Organizational skills

Customer support

Education

Associate Degree in computing, networks or related field

Bachelor’s Degree or technical certification preferred

Job description

Clintondale Community School District in Clinton Twp, Michigan is seeking a Technology Specialist to provide Tier 2 support for student, teacher and staff devices and classroom tech. The role covers Windows, MacOS, iOS, Android, Google Workspace, Active Directory and security monitoring.

The ideal candidate has 2–4 years of hands-on experience with school technology, strong problem-solving and communication skills, and the ability to work independently while lifting equipment up to 40 lbs.