Education Technology Support Specialist

Converse County School District #2; Wyoming; On-site; USD 24,000 - 34,000; Full time

Job summary

Converse County School District #2 is seeking a Technology Support Specialist to provide frontline technical assistance to students, faculty, and staff across the district. The role emphasizes hardware/software troubleshooting and basic network support in a K-12 educational setting.

The ideal candidate will have strong customer service orientation, solid IT fundamentals, and the ability to work with diverse users.

Qualifications

• Experience with troubleshooting hardware, software, and basic network issues.
• Strong customer service orientation.
• Ability to communicate technical information to non-technical users.
• Ability to work independently and as part of a team.
• Ability to lift up to 30 lbs.

Responsibilities

• Respond to technology support requests (tickets, phone, email, in-person) promptly and professionally.
• Diagnose and resolve basic hardware issues for desktops, laptops, printers, projectors, and peripherals.
• Assist users with basic network connectivity problems (wired and wireless).
• Provide support for user account issues, including password resets and login problems.
• Escalate complex or unresolved issues to higher-level Technology staff as needed.
• Perform basic installation, configuration, and deployment of new computers, peripherals, and software.
• Maintain inventory records of technology assets and deployments.
• Create and update knowledge base articles for common issues.
• Document all interactions and resolutions in the IT ticketing system.

Skills

Problem solving

Customer service

Technical communication

Independence

Organizational skills

Prioritization

Lifting ability

Job description

Converse County School District #2 is seeking a Technology Support Specialist to provide frontline technical assistance to students, faculty, and staff across the district. The role emphasizes hardware/software troubleshooting and basic network support in a K-12 educational setting.

The ideal candidate will have strong customer service orientation, solid IT fundamentals, and the ability to work with diverse users.