Education Technology Customer Success Specialist (Remote)

BenQ North America; Grand Rapids (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading display solutions provider is looking for a Customer Success Specialist in Grand Rapids, Michigan, to support their Education vertical. The role involves onboarding and training customers, providing hands-on post-sales support, and creating customer-facing materials. Ideal candidates should have experience in customer success or account management, especially within educational institutions, and possess strong communication skills. The position is full-time, with remote opportunities and travel required.

Qualifications

• 2+ years of customer-facing experience in Customer Success or Account Management.
• Work experience in K-12 or higher education preferred.
• Familiarity with classroom technology and digital teaching tools.

Responsibilities

• Support onboarding, deployment, and training sessions for customer engagement.
• Act as a primary contact for assigned accounts and understand customer goals.
• Lead engaging training sessions via webinars and in-person demonstrations.

Skills

Customer Success

Account Management

Problem-solving

Organizational skills

Communication skills

Education

Bachelor's degree in Education, Business or Technology

Tools

CRM systems

Virtual training platforms

Job description

A leading display solutions provider is looking for a Customer Success Specialist in Grand Rapids, Michigan, to support their Education vertical. The role involves onboarding and training customers, providing hands-on post-sales support, and creating customer-facing materials. Ideal candidates should have experience in customer success or account management, especially within educational institutions, and possess strong communication skills. The position is full-time, with remote opportunities and travel required.