Education Tech Support Specialist

Focus School Software, LLC; DeLand (FL); On-site; USD 44,000 - 50,000; Full time

Job summary

Focus School Software, LLC is seeking a responsive IT Support Technician to deliver tier 1 hardware, software, and network help to district staff, students, and families in DeLand, FL. The role includes on-site support across multiple district sites and collaboration with ITS leaders.

The ideal candidate will have a high school diploma or equivalent (associate degree preferred) and at least 1 year of relevant experience, plus Florida driver’s license.

Qualifications

• High school diploma or equivalent; associate degree preferred; specialized post-secondary technical training, courses, or certifications (e.g. A+, Net+, Apple Mac Tech)
• At least 1 year of experience showing knowledge of computer hardware, system software, application software, and network systems
• Experience in an educational environment preferred
• Valid Florida Driver’s License; if holding another US state license, acquire Florida license within 30 days of employment (unless accommodation is required)
• Must be able to operate school board vehicles when assigned per procedures and Policy 505
• Excellent interpersonal, customer service, and listening skills with ability to relate to diverse individuals and groups
• Ability to work with minimal supervision and follow guidelines
• Willingness to continue education to keep current with advancing technology

Responsibilities

• Provide tier 1 technical support for hardware, software, and telecommunications technology
• Support clients via email/service request system, remote tools, phone, and in-person at multiple district sites
• Repair, replace, or coordinate repair of hardware and software
• Assist in evaluating hardware/software and test equipment, order parts, certify functionality
• Install hardware, software, and peripherals (AV equipment, charging carts, 3D printers)
• Install, maintain, and troubleshoot mobile devices (iPads)
• Provide on-site assistance for instructional systems, departments, and schools
• Serve as initial site contact for technical support for assigned locations
• Assist ITS leaders and staff with planning and implementing technology projects
• Assist senior technicians in developing materials and training users
• Monitor and update service requests daily; escalate as needed
• Keep current with hardware/software technology through education and self-study
• Perform other related duties as assigned by supervisors

Skills

Interpersonal skills

Customer service

Listening skills

Long-range planning

Software familiarity

Training others

Verbal & written communication

Continuous learning

Education

High school diploma or equivalent

Associate degree preferred

Post-secondary technical training/certifications (A+, Net+, Apple Mac Tech)

Job description

Focus School Software, LLC is seeking a responsive IT Support Technician to deliver tier 1 hardware, software, and network help to district staff, students, and families in DeLand, FL. The role includes on-site support across multiple district sites and collaboration with ITS leaders.

The ideal candidate will have a high school diploma or equivalent (associate degree preferred) and at least 1 year of relevant experience, plus Florida driver’s license.