K-12 Tech Support Technician — Classroom & Device Expert

School District of Washington; Roper (NC); On-site; USD 30,000 - 36,000; Full time

Job summary

The School District of Washington Technology & Learning Center is seeking a Computer Technician to support district technology across buildings. The role focuses on deploying and maintaining student and staff devices, troubleshooting hardware and software, and providing user-centered support.

Qualifications include a high school diploma or GED and at least one year of hands-on IT experience; an associate degree or tech certification is preferred.

Qualifications

• High School Diploma or GED equivalent. Minimum of one year professional, hands-on experience in computer hardware/software operations, desktop support, or IT customer service.
• Demonstrated competencies and strong interpersonal communication with a user-first, customer service approach.
• Associate degree or technical certification(s) preferred.
• Experience with Google Workspace for Education, mobile device management platforms, and help desk ticketing systems preferred.

Responsibilities

• Device Life-Cycle and Deployment: set up, provision, deploy, audit, and repair District technology assets.
• Classroom and Building Technical Support: diagnose, repair, and maintain classroom technology systems.
• Ticketing and Workflow Management: manage, prioritize, and resolve help-desk tickets within SLAs.
• Inventory and Asset Management: maintain asset records and warranty tracking.
• Basic Network and Infrastructure Maintenance: perform cabling checks and verify wireless access point connectivity.
• User Support and Training: provide coaching and quick-reference support on hardware and software.
• Team and District Collaboration: work with IE team on upgrades and maintenance rollouts.
• Other Duties: perform duties as assigned and ensure reliable operations.

Skills

Desktop support

Customer service

Interpersonal communication

IT help desk

Education

High School Diploma or GED

Associate degree or technical certification

Tools

Google Workspace for Education

Mobile device management platforms

Help desk ticketing systems

Job description

The School District of Washington Technology & Learning Center is seeking a Computer Technician to support district technology across buildings. The role focuses on deploying and maintaining student and staff devices, troubleshooting hardware and software, and providing user-centered support.

Qualifications include a high school diploma or GED and at least one year of hands-on IT experience; an associate degree or tech certification is preferred.