Education Tech Support Analyst - Classroom IT & Training

Riverview Academy of Math & Science; Riverview (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Riverview Academy of Math & Science is seeking a Technical Support Analyst to setup, operate, maintain, and repair computer equipment across the district, including laptops, tablets, IP cameras, printers, and AV systems.

You will provide classroom and admin IT support, develop training materials, and assist with the rollout of new technologies in alignment with FLDOE standards. Strong troubleshooting, AD, and networking knowledge are essential.

Qualifications

• Associates or Technical Degree with 3 years of relevant experience.
• Preferred certifications: CompTIA A+, Network+

Responsibilities

• Perform general maintenance and support of computer systems.
• Provide technical assistance to schools' technology in classrooms, media centers and admin offices.
• Develop training materials and train users in hardware/software usage.
• Support deployment of new technologies with teachers and staff.
• Troubleshoot interactive displays, smart boards, and AV equipment.
• Install and configure peripherals for teachers and admin personnel.
• Provide IT support to onsite and remote users.
• Respond to Helpdesk tickets and follow up until resolution.
• Maintain MDF/IDF closets, cabling, and labeling per color codes.
• Configure and maintain network printers/copiers.
• Setup IP phones/extensions/voicemail.
• Be on-call outside normal hours in emergencies.
• Document hardware/software configurations and inventory.
• Ensure systems updated with latest security patches.
• Assist with startup/end-of-year technology processes.

Skills

Windows troubleshooting

Mac OSX

Chrome OS

Active Directory

DNS & DHCP

Network printers & IP phones

Customer service

Teamwork & collaboration

Communication skills

Security best practices

Education

Associates or Technical Degree

CompTIA A+

CompTIA Network+

Tools

Active Directory

Microsoft Office

Remote Desktop (RDP)

Printer management software

Job description

Riverview Academy of Math & Science is seeking a Technical Support Analyst to setup, operate, maintain, and repair computer equipment across the district, including laptops, tablets, IP cameras, printers, and AV systems.

You will provide classroom and admin IT support, develop training materials, and assist with the rollout of new technologies in alignment with FLDOE standards. Strong troubleshooting, AD, and networking knowledge are essential.