Technical Support Analyst - Riverview Academy

Riverview Academy of Math & Science; Riverview (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Riverview Academy of Math & Science is seeking a Technical Support Analyst to setup, operate, maintain, and repair computer equipment across the district, including laptops, tablets, IP cameras, printers, and AV systems.

You will provide classroom and admin IT support, develop training materials, and assist with the rollout of new technologies in alignment with FLDOE standards. Strong troubleshooting, AD, and networking knowledge are essential.

Qualifications

• Associates or Technical Degree with 3 years of relevant experience.
• Preferred certifications: CompTIA A+, Network+

Responsibilities

• Perform general maintenance and support of computer systems.
• Provide technical assistance to schools' technology in classrooms, media centers and admin offices.
• Develop training materials and train users in hardware/software usage.
• Support deployment of new technologies with teachers and staff.
• Troubleshoot interactive displays, smart boards, and AV equipment.
• Install and configure peripherals for teachers and admin personnel.
• Provide IT support to onsite and remote users.
• Respond to Helpdesk tickets and follow up until resolution.
• Maintain MDF/IDF closets, cabling, and labeling per color codes.
• Configure and maintain network printers/copiers.
• Setup IP phones/extensions/voicemail.
• Be on-call outside normal hours in emergencies.
• Document hardware/software configurations and inventory.
• Ensure systems updated with latest security patches.
• Assist with startup/end-of-year technology processes.

Skills

Windows troubleshooting

Mac OSX

Chrome OS

Active Directory

DNS & DHCP

Network printers & IP phones

Customer service

Teamwork & collaboration

Communication skills

Security best practices

Education

Associates or Technical Degree

CompTIA A+

CompTIA Network+

Tools

Active Directory

Microsoft Office

Remote Desktop (RDP)

Printer management software

Job description

Technical Support Analyst - Riverview Academy

Full Time Riverview, FL, US

POSITION SUMMARY:

Reporting to the Senior IT Support Manager, the Technical Support Analyst will need to setup, operate, maintain and repair computer equipment used throughout the schools, such as laptops, tablets, desktops, IP cameras, wireless access points, IP phones, intercoms, network printers, interactive displays and AV related equipment.

DUTIES AND RESPONSIBILITIES:

• Perform general maintenance and support of computer systems.
• Provide technical assitance to schools technology in classrooms, media centers and admin offices.
• Develop training materials and procedures, and train users in the proper use of hardware or software.
• Support and promote the deployment of new technologies at schools with teachers, and other faculty staff.
• Provide advice and guidance to faculty staff on the adoption and use of technology based on the FLDOE standards and guidelines.
• Troubleshoot interactive displays and smart boards.
• Install and configure computer peripherals for teachers and administration personnel.
• Support schools virtual learning environments.
• Standardize techniques and procedures, including consulting with faculty staff, to determine hardware and software functional specifications.
• Confer with faculty staff and school management team to establish requirements for new systems or modifications.
• Provide IT support to onsite and remote users.
• Respond to Helpdesk tickets in a timely manner and follow up with users until the issue is resolved.
• Ensure all MDF/IDF closets are well maintained, and that cabling/wiring management follows color codes and labels.
• Configure and maintain network printers and copiers.
• Setup, configure and troubleshoot IP phones, extensions, and voicemail.
• Be on-call outside of normal working hours and in emergency situations.
• Perform setups of portable devices for meetings and school events.
• Attend to IT meetings and training sessions.
• Responsible for creating accounts and resetting users password.
• Maintain inventory of devices by type, location, quantity, operational status, assigment and founding source.
• Accountable for the schools start-up and end-of-year technology processes.
• Document equipment hardware, software and content information.
• Ensure computers are always updated with the latest security patches.
• Evaluate utility of software or hardware technologies.
• Undertake any other relevant activities which fall under the general scope of this position as directed by the IT Support Manager and IT Director of Operations.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to work flexible hours including evenings and weekends.
• Ability to learn new systems quickly
• Solve issues independently by using past experience as well as various methods of online research and reading of manuals.
• Computer hardware and software troubleshooting for Microsoft Windows, Apple OSX and Google Chrome OS.
• Mobile device setup and troubleshooting; Windows, iOS and Android.
• Advanced knowledge of Microsoft Office Applications; Outlook, Excel, Word, PowerPoint.
• Wiping and reinstallation of computer operating systems, installation of drivers, local machine network configuration.
• Restoring computer backups files from different sources.
• Basic understanding of IP Addressing, Subnets, VLANs.
• Experience with networking services and protocols such as DNS, DHCP, RDP and SMTP.
• Hands-on experience with Active Directory.
• Customer focused with the ability to deliver a high-quality service to teachers and faculty staff.
• Excellent communication skills (verbal and written).
• Excellent organizational and time management skills.
• Strong attention to detail and ability to follow procedures.
• Ability to implement quick and effective solutions to network problems.
• Self-motivated and able to work independently as well as work effectively in a team environment.

MINIMUM JOB/EDUCATIONAL REQUIREMENTS:

• Associates or Technical Degree with 3 years of relevant experience.
• Preferred certifications: CompTIA A+, Network +

Physical Requirements:

On a continuous basis, sit at a desk for long periods of time in front of a computer screen; intermittently twist to reach equipment or supplies surrounding desk; perform simple grasping and fine manipulation; use telephone and computer keyboard on a daily basis