Technical Support Analyst

First Soft Solutions LLC; Town of Florida (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology solutions provider located in the United States is seeking an experienced IT support technician. This role involves providing onsite and remote technical support, managing systems via Active Directory, and troubleshooting various IT issues. Candidates should have 2-4 years in IT support and a strong understanding of Tier 1 troubleshooting. Local Florida candidates are preferred, and frequent travel is required. A valid Driver's License and the ability to lift up to 50 lbs are essential.

Qualifications

• 2-4 years of IT or enterprise technical support experience.
• Strong knowledge of Tier 1 hardware/software troubleshooting.
• Familiarity with Active Directory and MECM.

Responsibilities

• Provide onsite and remote end user technical support.
• Troubleshoot hardware, software, and network issues.
• Support Microsoft Teams and video conferencing platforms.

Skills

IT technical support experience

Tier 1 hardware/software troubleshooting

Ability to perform under pressure

Experience with ticketing systems

Education

Microsoft 365 Certification

CompTIA A or Network

Tools

Active Directory

Microsoft Teams Rooms-certified equipment

Job description

Key Responsibilities

• Provide onsite and remote end user technical support
• Manage systems using Active Directory
• Troubleshoot hardware, software, and network issues
• Coordinate and manage AV setups for executive and meetings
• Support Microsoft Teams and video conferencing platforms
• Maintain IT asset tracking and documentation
• Participate in after-hours on-call rotation

Required Skills & Experience

• 2-4 years of IT or enterprise technical support experience
• Strong knowledge of Tier 1 hardware/software troubleshooting
• Experience with Microsoft Teams Rooms-certified equipment
• Familiarity with Active Directory and MECM
• Experience with ticketing systems
• Ability to perform under pressure in executive-facing environments

Preferred

• Microsoft 365 Certification
• CompTIA A or Network
• AVIXA Fundamentals

Additional Requirements

• Valid Driver’s License (Required)
• Reliable personal transportation (Frequent travel required)
• Ability to lift up to 50 lbs
• US Citizen or Green Card Holder
• Local Florida candidates strongly preferred