Education Tech Customer Success Partner (Travel 20-30%)

Cengage Group; Houston (TX); Remote; USD 67,000 - 88,000; Full time

Job summary

Cengage Group in the United States is seeking a Customer Success Consultant to act as a strategic partner and trusted advisor for customers in Tennessee, driving adoption of our education technologies and ensuring long-term value.

You will lead tailored success plans, conduct proactive training, and advocate for customers during issue resolution, with regular health checks and data-driven growth opportunities. Travel 20-30% is required.

Qualifications

• Proven ability to quickly learn and master new systems and applications.
• Excellent communication and presentation skills.
• Strong analytical skills with the ability to translate data into actionable insights.
• Ability to explain technical concepts in a clear, business-friendly manner.
• Skilled at managing and prioritizing multiple customer needs simultaneously.

Responsibilities

• Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Learning quickly

Communication

Analytical thinking

Explain complex concepts

Multitasking

Sales/Customer Success experience

Education

Bachelor’s degree preferred

Job description

Cengage Group in the United States is seeking a Customer Success Consultant to act as a strategic partner and trusted advisor for customers in Tennessee, driving adoption of our education technologies and ensuring long-term value.

You will lead tailored success plans, conduct proactive training, and advocate for customers during issue resolution, with regular health checks and data-driven growth opportunities. Travel 20-30% is required.