Education Tech Customer Success Consultant - Growth & Renewals

Cengage Group; Memphis (TN); On-site; USD 67,000 - 88,000; Full time

Benefits offered by this job

Travel opportunities (20-30%)

Total Rewards package

Job summary

Cengage Group is seeking a Customer Success Consultant to act as a strategic partner for tenants in Tennessee and across the United States. You will drive adoption of Cengage technology, create tailored success plans, and ensure long-term value for customers.

The role emphasizes building durable customer relationships, proactive guidance, and data-driven insights to renew and grow accounts, with travel of 20-30% expected.

Qualifications

• Bachelor’s degree preferred.
• 5+ years of experience in a Sales or Customer Success role.
• Experience in Educational Technology or Higher Education.
• Familiarity with the Higher Education landscape, including Learning Management Systems (LMS).
• Travel 20-30% by air and car.

Responsibilities

• Act as the designated point of contact for customers, building strong relationships across the lifecycle.
• Retain and renew customers to meet revenue targets.
• Develop and implement tailored success plans to increase product usage.
• Provide proactive training and guidance aligned with customer objectives and usage data.
• Advocate for customers during high-severity issue resolutions.
• Conduct regular health checks to assess value realization and growth opportunities.
• Analyze customer data to uncover risks and upsell opportunities.

Skills

Learn new systems

Communication skills

Analytical skills

Explain concepts

Prioritization

Education

Bachelor’s degree preferred

Job description

Cengage Group is seeking a Customer Success Consultant to act as a strategic partner for tenants in Tennessee and across the United States. You will drive adoption of Cengage technology, create tailored success plans, and ensure long-term value for customers.

The role emphasizes building durable customer relationships, proactive guidance, and data-driven insights to renew and grow accounts, with travel of 20-30% expected.