Education Support & Course Operations Specialist

MASY; Reston (VA); On-site; USD 50,000 - 75,000; Full time

Job summary

Academy for Defense Intelligence (ADI) seeks an education/admin support professional to manage course offerings, registrations, and enrollment while delivering high-quality learner support. The role includes ensuring classroom readiness, tracking IT issues and equipment, and maintaining the ADI master schedule across schoolhouses.

Responsibilities also cover proctoring exams and supporting ad hoc assessments and End of Course surveys.

Qualifications

• Minimum 1 year of experience in education/admin support.
• Excellent oral and written communication skills.
• Proficient in Microsoft Office Suite; advanced proficiency in Excel.
• Experience utilizing Student Information Systems and Learning Management Systems such as Blackboard and AGILE.
• TS/SCI clearance required, CI polygraph preferred.

Responsibilities

• Create course offerings, manage registration, enrollment, and closeout, and provide customer support to learners.
• Ensure readiness of classrooms, track IT trouble tickets, and manage IT equipment lifecycle.
• Create, manage, and maintain the master schedule for ADI schoolhouses.
• Proctor exams as needed, assist with ad hoc assessments, and manage End of Course surveys.
• Assist in planning, execution, and follow-up of federal employee related seminars for government personnel.

Skills

Excellent communication skills

Education/admin support experience

TS/SCI clearance

CI polygraph preferred

Tools

Microsoft Office Suite

Excel

Student Information Systems

Learning Management System (Blackboard)

AGILE

Job description

Academy for Defense Intelligence (ADI) seeks an education/admin support professional to manage course offerings, registrations, and enrollment while delivering high-quality learner support. The role includes ensuring classroom readiness, tracking IT issues and equipment, and maintaining the ADI master schedule across schoolhouses.

Responsibilities also cover proctoring exams and supporting ad hoc assessments and End of Course surveys.