Customer Support Specialist

MASY; Reston (VA); Vor Ort; USD 50.000 - 75.000; Vollzeit

Zusammenfassung

Academy for Defense Intelligence (ADI) seeks an education/admin support professional to manage course offerings, registrations, and enrollment while delivering high-quality learner support. The role includes ensuring classroom readiness, tracking IT issues and equipment, and maintaining the ADI master schedule across schoolhouses.

Responsibilities also cover proctoring exams and supporting ad hoc assessments and End of Course surveys.

Qualifikationen

• Minimum 1 year of experience in education/admin support.
• Excellent oral and written communication skills.
• Proficient in Microsoft Office Suite; advanced proficiency in Excel.
• Experience utilizing Student Information Systems and Learning Management Systems such as Blackboard and AGILE.
• TS/SCI clearance required, CI polygraph preferred.

Aufgaben

• Create course offerings, manage registration, enrollment, and closeout, and provide customer support to learners.
• Ensure readiness of classrooms, track IT trouble tickets, and manage IT equipment lifecycle.
• Create, manage, and maintain the master schedule for ADI schoolhouses.
• Proctor exams as needed, assist with ad hoc assessments, and manage End of Course surveys.
• Assist in planning, execution, and follow-up of federal employee related seminars for government personnel.

Kenntnisse

Excellent communication skills

Education/admin support experience

TS/SCI clearance

CI polygraph preferred

Tools

Microsoft Office Suite

Excel

Student Information Systems

Learning Management System (Blackboard)

AGILE

Jobbeschreibung

Your Mission

The Academy for Defense Intelligence (ADI) serves as an integrated training solution for all Defense Intelligence Agency (DIA) training. Shared educational support services support learning across all ADI schoolhouses. Your mission is to provide educational support services to personnel across the Defense Intelligence Enterprise.

Your Responsibilities

• Create course offerings, manage registration process, manage course enrollment and closeout, and provide customer support to learners
• Ensure readiness of classrooms, track IT trouble tickets and track IT equipment lifecycle
• Create, manage and maintain the master schedule for ADI schoolhouses
• Proctor exams as needed, deliver support for ad hoc assessments, and manage End of Course surveys
• Assist in the planning, execution, and follow-up of federal employee related seminars for government personnel

Your Qualifications

• Minimum 1 year experience in education/admin support
• Excellent oral and written communication skills
• Proficient in Microsoft Office Suite with advanced proficiency in Excel
• Experience utilizing Student Information Systems and Learning Management Systems such as Blackboard and AGILE
• TS/SCI clearance required, CI polygraph preferred