Customer Support Specialist

Masy Group; Reston (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

The Academy for Defense Intelligence (ADI) serves as an integrated training solution for all DIA training. Your mission is to provide educational support services to personnel across the Defense Intelligence Enterprise.

You will create course offerings, manage registrations and enrollment, ensure classrooms are ready, and maintain the master schedule for ADI schoolhouses, while supporting exams and seminars for government personnel.

Qualifications

• Must have experience in education/admin support.
• Excellent oral and written communication skills.
• Proficient in Microsoft Excel and Office Suite.
• Experience with Student Information Systems and Learning Management Systems such as Blackboard and AGILE.

Responsibilities

• Create course offerings, manage registration, enrollment, closeout, and provide learner support.
• Ensure classroom readiness and track IT issues and equipment lifecycle.
• Create and maintain the master schedule for ADI schoolhouses.
• Proctor exams, support ad hoc assessments, and manage End of Course surveys.
• Assist in planning and executing federal employee related seminars.

Skills

Education admin experience

Communication skills

Excel proficiency

Office suite

LMS systems

Job description

Your Mission

The Academy for Defense Intelligence (ADI) serves as an integrated training solution for all Defense Intelligence Agency (DIA) training. Shared educational support services support learning across all ADI schoolhouses. Your mission is to provide educational support services to personnel across the Defense Intelligence Enterprise.

Your Responsibilities

• Create course offerings, manage registration process, manage course enrollment and closeout, and provide customer support to learners
• Ensure readiness of classrooms, track IT trouble tickets and track IT equipment lifecycle
• Create, manage and maintain the master schedule for ADI schoolhouses
• Proctor exams as needed, deliver support for ad hoc assessments, and manage End of Course surveys
• Assist in the planning, execution, and follow-up of federal employee related seminars for government personnel

Your Qualifications

• Minimum 1 year experience in education/admin support
• Excellent oral and written communication skills
• Proficient in Microsoft Office Suite with advanced proficiency in Excel
• Experience utilizing Student Information Systems and Learning Management Systems such as Blackboard and AGILE
• TS/SCI clearance required, CI polygraph preferred