Education Support Specialist

Masy Group; Reston (VA); Vor Ort; USD 56.000 - 85.000; Vollzeit

Zusammenfassung

Academy for Defense Intelligence (ADI) in Reston, VA seeks an Education Support Specialist to create course offerings, manage registrations, enrollments, and administer learner support. You will ensure classrooms are ready and IT issues tracked, while maintaining the ADI master schedule.

This role requires experience in education admin support, strong communication, and experience with LMS like Blackboard and AGILE; TS/SCI clearance is required or expected.

Qualifikationen

• Minimum 1 year experience in education/admin support.
• Excellent oral and written communication skills.
• Proficient in Microsoft Office Suite with advanced proficiency in Excel.
• Experience utilizing Student Information Systems and Learning Management Systems such as Blackboard and AGILE.
• TS/SCI clearance required, CI polygraph preferred.

Aufgaben

• Create course offerings, manage registration process, manage course enrollment and closeout, and provide customer support to learners.
• Ensure readiness of classrooms, track IT trouble tickets and track IT equipment lifecycle.
• Create, manage and maintain the master schedule for ADI schoolhouses.
• Proctor exams as needed, deliver support for ad hoc assessments, and manage End of Course surveys.
• Assist in the planning, execution, and follow-up of federal employee related seminars for government personnel.

Kenntnisse

Communication skills

Tools

Blackboard

AGILE LMS

Jobbeschreibung

Your Mission

The Academy for Defense Intelligence (ADI) serves as an integrated training solution for all Defense Intelligence Agency (DIA) training. Shared educational support services support learning across all ADI schoolhouses. Your mission is to provide educational support services to personnel across the Defense Intelligence Enterprise.

Your Responsibilities

• Create course offerings, manage registration process, manage course enrollment and closeout, and provide customer support to learners
• Ensure readiness of classrooms, track IT trouble tickets and track IT equipment lifecycle
• Create, manage and maintain the master schedule for ADI schoolhouses
• Proctor exams as needed, deliver support for ad hoc assessments, and manage End of Course surveys
• Assist in the planning, execution, and follow-up of federal employee related seminars for government personnel

Your Qualifications

• Minimum 1 year experience in education/admin support
• Excellent oral and written communication skills
• Proficient in Microsoft Office Suite with advanced proficiency in Excel
• Experience utilizing Student Information Systems and Learning Management Systems such as Blackboard and AGILE
• TS/SCI clearance required, CI polygraph preferred