Education Programs Ops & AI Optimization Lead

Relativity; New York (NY); Hybrid; USD 66,000 - 100,000; Full time

Job summary

Relativity is seeking a Specialist to support the execution of education programs, overseeing operational and administrative tasks to ensure smooth delivery of learning experiences.

The role emphasizes automating processes, improving efficiency, and scaling program logistics. Remote/hybrid work is available, with compensation including base salary, annual bonus, and long-term incentives.

Qualifications

• 1-3 years' experience
• Strong attention to detail, excellent communication, curiosity
• Basic experience with Skilljar and AI tools
• Preferred experience with Salesforce, Skilljar

Responsibilities

• Support workspace creation, scheduling, LMS updates
• Review and manage candidate flagged attempts
• Scrub and answer customer inquiries related to education programs
• Execute training and certification contracts, collaborating with Finance and Legal
• Run program logistics and create SOPs; facilitate upskilling sessions across systems
• Own projects, process improvements, and AI-driven scale to reduce manual work
• Track action items, schedules, and timelines for team/stakeholders
• Communicate program updates with stakeholders

Skills

Collaboration

Communication

Needs Assessment

Process Improvements

Program Management

Relationship Building

Sales Enablement

Stakeholder Management

Strategic Planning

Training Delivery

Tools

Salesforce

Skilljar

Job description

Relativity is seeking a Specialist to support the execution of education programs, overseeing operational and administrative tasks to ensure smooth delivery of learning experiences.

The role emphasizes automating processes, improving efficiency, and scaling program logistics. Remote/hybrid work is available, with compensation including base salary, annual bonus, and long-term incentives.