Education Operations Specialist - Remote Process Improvement

Relativity; Billings (MT); Remote; USD 66,000 - 100,000; Full time

Job summary

Relativity is seeking an Education Programs Specialist to support the execution of education programs through operational and administrative tasks, ensuring smooth delivery of learning experiences. The role also focuses on automating processes to increase efficiency.

You will handle workspace setup, scheduling, LMS updates, contract administration with Finance and Legal, and logistics for trainings, workshops, and webinars.

Qualifications

• 1-3 years' experience
• Strong attention to detail, excellent communication, curiosity
• Basic experience with Skilljar and AI tools
• Preferred experience with Salesforce, Skilljar

Responsibilities

• Support workspace creation, scheduling, LMS updates
• Review and manage candidate flagged candidate attempts
• Scrub and answer customer inquiries in a timely fashion related to education programs
• Executes training and certification contracts, working with Finance and Legal to refine and improve
• Run program logistics and create related SOPs and facilitate upskilling sessions
• Own projects, process improvements, and AI innovations to scale and eliminate manual processes
• Track action items, schedules, and support timelines for team and stakeholders
• Communicate program updates with stakeholders

Skills

Collaboration

Communication

Needs Assessment

Process Improvements

Program Management

Relationship Building

Sales Enablement

Stakeholder Management

Strategic Planning

Training Delivery

Tools

Skilljar

Salesforce

AI tools

Job description

Relativity is seeking an Education Programs Specialist to support the execution of education programs through operational and administrative tasks, ensuring smooth delivery of learning experiences. The role also focuses on automating processes to increase efficiency.

You will handle workspace setup, scheduling, LMS updates, contract administration with Finance and Legal, and logistics for trainings, workshops, and webinars.