Information Technology Technician

Kent Intermediate School District

Grand Rapids (MI)

On-site

USD 75,875,000 - 83,498,000

Full time

4 days ago

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Benefits offered by this job

Full medical, dental, vision

retirement program

PSLF program participation

Job summary

Kent ISD in Grand Rapids, Michigan is seeking an Information Technology Technician to provide tier 1 and 2 staff and student support across districts. The position is non-Union Hourly Classified, Grade 5, 8 hours per day, 260 days per year, year-round.

The role focuses on ensuring technology is available to support the educational process, with duties including diagnostics, deployment, software guidance, and collaboration with vendors.

Qualifications

Bachelor’s degree in CIS or related field preferred.
Certification as IT Technician preferred (CompTIA A+ or Microsoft Certified IT Professional).
Must have technical knowledge and experience in desktop installation and troubleshooting of Windows, Mac OS, iOS and Android operating systems with experience in Chrome OS helpful.
Must have the ability to remotely troubleshoot hardware and software issues.
Must be knowledgeable in Active Directory for both user and management aspects.
Needs technical knowledge and experience in desktop installation and troubleshooting of educational and office applications (e.g., Microsoft Office, PowerSchool, Adobe Creative Suite, Sophos Anti-virus, FileMaker Pro, AutoCAD, SCCM, Track-it, TeamViewer, Camtasia, Java, Kronos).
Must have the ability to solve a wide range of desktop software and hardware problems, including virus and Spyware removal.
Excellent time management, organizational skills and attention to details.
Excellent customer service skills.
Available to periodically work after hours in support of testing and troubleshooting.
Timely and effective communication, both verbal and written.

Responsibilities

Diagnose and resolve computer problems.
Deploy new computer equipment.
Provide orientation and guidance to users on new ISD software.
Repair laptop and desktop computers.
Maintain records of repairs and work in the Help Desk system.
Install and configure appropriate software and functions according to specifications.
Effectively manage system documentation for disaster recovery purposes.
Travel to schools/programs throughout the region.
Maintain data confidentiality and FERPA compliance.
Communicate with Kent ISD and constituent district staff.
Collaborate with colleagues and vendors to achieve department and project outcomes.
Manage multiple assignments with competing priorities while maintaining attention to detail.
Commit to quality customer service for internal and external customers.
Adhere to cybersecurity safeguards and protocols.
Maintain regular attendance.
Adhere to departmental processes, Board policies.

Skills

Active Directory

Remote troubleshooting

Customer service

Time management

Communication skills

After-hours availability

Multi-OS support

Support across education environment

Education

Bachelor’s degree in CIS or related field

IT Technician certification (CompTIA A+ or MCITP)

Tools

PowerSchool

Adobe Creative Suite

Sophos Anti-virus

FileMaker Pro

AutoCAD

SCCM

Track-it

TeamViewer

Camtasia

Java

Kronos

Microsoft Office Suite

Job description

Kent Intermediate School District Educational Service Center: Technology Services - Grand Rapids, Michigan Open in Google Maps

Information Technology Technician

Kent Intermediate School District: Technology Services - Grand Rapids, Michigan Open in Google Maps

This job is also posted in Kent Intermediate School District , and Kent ISD

Job Details

Application Deadline: Posted until filled

Starting Date: To Be Determined

Job Description

Information Technology Technician

Kent ISD

Non-Union Hourly Classified, Grade5

8 hours per day, 260 days per year (year round)

Summary: The Information Technology Technician provides tier 1 and tier 2 supports to the staff and students at Kent ISD and at districts that contract IT services from the Kent ISD technology department. The primary focus of the IT technician is to ensure that technology is available as needed to support the educational process.

Job Qualifications

Bachelor’s degree in CIS or a related field preferred
Certification as IT Technician preferred (CompTIA A+ or Microsoft Certified IT Professional)
Must have technical knowledge and experience in desktop installation and troubleshooting of Windows, Mac OS, iOS and Android operating systems with experience in Chrome OS helpful
Must have the ability to remotely troubleshoot hardware and software issues
Must be knowledgeable in Active Directory for both user and management aspects
Needs technical knowledge and experience in desktop installation and troubleshooting of educational and office applications. Examples include Microsoft Office Suite, PowerSchool, Adobe Creative Suite, Sophos Anti-virus, FileMaker Pro, AutoCAD, SCCM, Track-it, TeamViewer, Camtasia, Java, and Kronos
Must have the ability to solve a wide range of desktop software and hardware problems, including virus and Spyware removal
Effectively and efficiently conduct work via time management, organizational skills and attention to details
Excellent customer service skills
Available to periodically work after hours in support of testing and troubleshooting
Timely and effective communication, both verbal and written

Specific Duties and Responsibilities

Diagnose and resolve computer problems.
Deploy new computer equipment.
Provide orientation and guidance to users on new ISD software.
Repair laptop and desktop computers.
Maintain records of repairs and work in the Help Desk system.
Install and configure appropriate software and functions according to specifications.
Effectively manage system documentation for disaster recovery purposes.
Ability to travel to schools/programs throughout the region.
Maintain data confidentiality and FERPA compliance.
Effectively communicate, both written and in person, with Kent ISD and constituent district staff.
Collaboration with colleagues and vendors to achieve departmental and project outcomes.
Demonstrated ability to manage multiple assignments with competing priorities, while maintaining attention to details.
Commitment to quality customer service both internal and external customers
Adhere to cybersecurity safeguards and protocols
Regular and consistent employee attendance
Adhere to departmental processes and procedures, as well as Board policies

Benefits

Robust benefit package includes full medical, dental, and vision insurance; generous paid sick andvacation days; State of Michigan School Employment retirement program; Kent ISD is a participating employer for the Public Student Loan Forgiveness program (PSLF plan) for eligible Federal student loans.

Please note, due to the large number of applications, we are unable to attend to e-mail or telephone inquiries on application status.

The final candidate for this position will be required (at their cost) to furnish Kent Intermediate School District with a current Michigan State Police and FBI criminal records LiveScan check prior to our recommendation to hire.

The above is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Alternative requirements that may be appropriate and acceptable to the School Board may be considered. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The District does not discriminate on the basis of race, color, national origin, ethnicity, religion, sex (including gender identity or expression, sexual orientation, pregnancy, childbirth, or a related condition), age, height, weight, familial status, marital status, military service, veteran status, genetic information, disability, or any other legally protected basis, and prohibits unlawful discrimination, including harassment and retaliation, in any education program or activity that it operates, including in admission and employment. The Coordinator for Title IX, Section 504, the Age Discrimination Act and Title II is: Dave Rodgers, Assistant Superintendent of Human Resources

Position Type: Full-Time

Salary: $26.48 to $29.14 Per Hour

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