Education IT Support Specialist Tier I/II (Hybrid)

J Sargeant Reynolds Community College; Virginia (MN); On-site; USD 29,000 - 34,000; Part time

Job summary

J. Sargeant Reynolds Community College is seeking a Computing Support Specialist to provide Tier I and II walk-up and remote helpdesk support for students, faculty, and staff. You will diagnose hardware and software issues and assist with classroom technology and audiovisual systems.

The role requires strong customer service, clear communication, and the ability to document solutions in ticketing systems. A HS diploma or GED with IT-related education is preferred, with an associate degree or

Qualifications

• Install, configure, maintain, troubleshoot, and support Windows operating systems and Microsoft products in a desktop environment; Apple support experience is desirable.
• Diagnose and resolve hardware/software problems in desktops, laptops, peripherals, and related equipment.
• Provide support for classroom technology, audiovisual systems, and instructional technology.
• Deliver effective customer service to students, faculty, and staff via in-person, phone, email, and chat.
• Communicate clearly and collaborate with diverse teams and vendors.
• Document issues and resolutions in ticketing systems accurately.
• Work independently and prioritize multiple requests while maintaining high service levels.
• Physically handle items up to 50 pounds as needed.

Responsibilities

• Provide Tier I and II walk-up technical support to students, faculty, and staff; handle password resets and remote troubleshooting.
• Offer Tier I/II support for computers, classroom tech, audiovisual systems, and related hardware/software.
• Diagnose, install, configure, maintain, and repair computer hardware, software, and peripherals.
• Perform software updates, patches, and routine maintenance on supported systems and devices.
• Maintain operational readiness through preventive maintenance and coordination with vendors.
• Monitor classroom technology availability and readiness per the college schedule.
• Provide training and guidance to faculty and staff on technology usage.
• Document all issues, steps, and resolutions in the ticketing system.

Skills

Windows support

Apple support

Hardware repair

Classroom technology

Customer service

Documentation

Communication

Independent work

Physical ability

Education

HS Diploma or GED

Associate degree in information technology

Computing certifications

Job description

J. Sargeant Reynolds Community College is seeking a Computing Support Specialist to provide Tier I and II walk-up and remote helpdesk support for students, faculty, and staff. You will diagnose hardware and software issues and assist with classroom technology and audiovisual systems.

The role requires strong customer service, clear communication, and the ability to document solutions in ticketing systems. A HS diploma or GED with IT-related education is preferred, with an associate degree or