IT Instructional Support Specialist - Help Desk & LAN Admin

Virginia Community Colleges; Virginia (MN); On-site; USD 60,000 - 80,000; Full time

Job summary

Eastern Shore Community College seeks an Information Technology Instructional Support Specialist to help manage the college's technology infrastructure and support services. The role covers planning, procurements, asset management, and client-side support for students and staff.

The candidate will provide Tier 1–2 support, coordinate with Information Security Shared Services, and assist with IT projects to advance instructional technology efforts.

Qualifications

• Experience with IT infrastructure management including servers and networks.
• Knowledge of AD, Windows Server, user management and security updates.
• Experience delivering Tier 1–2 IT help desk support.
• Familiarity with security practices and data protection.
• Ability to plan, deploy, and document IT solutions and projects.

Responsibilities

• Assist in development, review, and implementation of annual technology plans.
• Identify, evaluate, and recommend IT goods and services.
• Track equipment and software licenses; manage assets.
• Support college IT infrastructure, LAN, servers, and user devices.
• Provide Tier 1–2 technical support and coordination with partners.
• Assist in information security planning and incident response.
• Plan and coordinate IT projects to meet operational needs.

Skills

IT infrastructure

Network administration

Windows Server/AD

Information security

Troubleshooting

Project coordination

Tools

Active Directory

LAN administration

Microsoft 365 / Cloud

IT procurement basics

Job description

Eastern Shore Community College seeks an Information Technology Instructional Support Specialist to help manage the college's technology infrastructure and support services. The role covers planning, procurements, asset management, and client-side support for students and staff.

The candidate will provide Tier 1–2 support, coordinate with Information Security Shared Services, and assist with IT projects to advance instructional technology efforts.