IT Specialist – Student Success Systems & Data

Virginia's Community College System; Richmond (VA); On-site; USD 65,000 - 72,000; Full time

Job summary

Central Virginia Community College is seeking an Information Technology Specialist II to provide technical and functional support for enterprise applications that drive recruitment, scheduling, advising, and student success.

You will collaborate across departments to identify improvements, implement system enhancements, and deliver practical, data-informed solutions that streamline operations and improve outcomes for students and staff.

Qualifications

• Strong analytical and problem-solving skills.
• Experience with reporting tools.
• Advanced Excel skills: data analysis, pivot tables, data validation.
• Experience with system integrations, data mapping, or automation tools.
• Excellent written and verbal communication, ability to work independently and in a team.
• Understanding of software support, SDLC principles.
• Ability to document and improve business processes.
• Understanding of college operations and non-instructional areas.
• Knowledge of information security principles and best practices.
• Understanding of project management principles.
• Experience supporting and integrating software systems.

Responsibilities

• Provide technical and functional support for enterprise applications (e.g., EAB Navigate, Ad Astra).
• Analyze and improve departmental processes for system effectiveness and adoption.
• Support and integrate additional enterprise systems, including reporting platforms and IAM.
• Troubleshoot and resolve technical and functional issues across platforms.
• Develop integrations between systems and manage data flows.
• Create training materials and train end-users across the college.
• Maintain academic programs and pathways within supported systems.
• Participate in vendor meetings and system implementations.
• Support scheduling, reporting, and room utilization analytics.
• Manage SIS data integrations: student groups, class scheduling, applications.
• Develop, validate, and deliver operational and strategic reports.
• Ensure system access aligns with security, compliance, and audits.

Skills

Analytical skills

Problem solving

Excel

System integrations

Data mapping

Automation tools

Communication skills

Software development lifecycle

Business process improvement

Info security

Project management

Software integrations

Education

AAS or equivalent

Tools

SQL

SQL Server

Job description

Central Virginia Community College is seeking an Information Technology Specialist II to provide technical and functional support for enterprise applications that drive recruitment, scheduling, advising, and student success.

You will collaborate across departments to identify improvements, implement system enhancements, and deliver practical, data-informed solutions that streamline operations and improve outcomes for students and staff.