Student Tech Support & Labs Specialist

Essex County College; Newark, Northern (NJ, KY); Hybrid; USD 14,000 - 22,000; Full time

Job summary

Essex County College is seeking an Academic Computing Support Specialist to oversee day-to-day operations of the Student System Support Center and support the college’s academic computer labs and classrooms.

The role emphasizes troubleshooting, training material development, and collaboration with IT staff to keep labs operational and secure, while maintaining confidentiality of records and aiding faculty and students in proper equipment use.

Qualifications

• Demonstrated experience in troubleshooting software and hardware issues and end-user support.
• Ability to communicate effectively, orally and in writing.
• Ability to work in a multi-cultural environment.

Responsibilities

• Provide support to students using ECC digital systems.
• Develop and maintain documentation, tutorials, and training materials to facilitate student understanding and usage of ECC digital services.
• Assist with ensuring all academic computer labs are operational and properly maintained.
• Serve as the primary point of contact for students’ first tier technical issues and inquiries related to ECC digital services.
• Assist faculty and students in the proper use of computer lab equipment.
• Collaborate with IT personnel to address technical issues, implement system upgrades, and enhance user experience.
• Conduct regular assessments of the Student System Support Center’s effectiveness and implement strategies for continuous improvement.
• Stay informed about emerging technologies and best practices in student support services to enhance the center’s capabilities.
• Maintain the PCS and peripheral systems in the academic computer labs.
• Maintain strict confidentiality and security of staff, student and departmental records.
• Prepare routine, special and ancillary reports as required.
• Perform other related duties as required.

Skills

Troubleshooting

End-user support

Communication skills

Multi-cultural environment

Education

Associate’s Degree

Job description

Essex County College is seeking an Academic Computing Support Specialist to oversee day-to-day operations of the Student System Support Center and support the college’s academic computer labs and classrooms.

The role emphasizes troubleshooting, training material development, and collaboration with IT staff to keep labs operational and secure, while maintaining confidentiality of records and aiding faculty and students in proper equipment use.