Education IT Support Specialist — Hands-on, Impactful Tech

Nashoba Learning Group; Bedford (MA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

Nashoba Learning Group in Massachusetts seeks a Technology Support Specialist to provide hands-on technology support for staff and students across Windows, Chromebooks, iPads, and Android tablets. You will manage device ecosystems, Google Workspace, Jamf, Hexnode, and imaging workflows, traveling between buildings to support daily learning and operations.

This role offers growth, cross‑functional collaboration, and direct impact on classroom technology and school-wide systems.

Qualifications

• 1–2 years of hands‑on technical support experience, preferably within a K‑12 or educational environment.
• Relevant technical certifications and/or an equivalent combination of education and practical experience.
• Working knowledge of Google Workspace administration, Active Directory, File Server permissions, and endpoint management/MDM solutions (e.g., Jamf, Hexnode).
• Strong customer service, communication, and relationship-building skills, with a patient and helpful approach when supporting educators and students.

Responsibilities

• Provide Tier 1‑2 support for the organization.
• Install and configure computer hardware, software, systems, printers, and scanner.
• Assist in maintaining and supporting computer systems, devices, and network connectivity.
• Manage user account provisioning and access permissions across Active Directory and Google Workspace.
• Monitor and respond quickly and effectively to service requests received through our Freshdesk portal.
• Escalate service requests and assign to appropriate team members.
• Provide basic support for mobile devices, desk phones, and related communication tools.
• Track and maintain hardware inventory and manage device deployments.
• Diagnose, repair, or coordinate replacement of technology as needed.
• Support the rollout of new technology solutions, applications, and upgrades.
• Travel between buildings as necessary.

Skills

Hands-on support

Google Workspace

Active Directory

MDM solutions

Customer service

Problem diagnosis

Team collaboration

Physical IT setup

Flexibility

Education

Technical certifications

Education/experience mix

Tools

Jamf

Hexnode

Google Workspace admin

Job description

Nashoba Learning Group in Massachusetts seeks a Technology Support Specialist to provide hands-on technology support for staff and students across Windows, Chromebooks, iPads, and Android tablets. You will manage device ecosystems, Google Workspace, Jamf, Hexnode, and imaging workflows, traveling between buildings to support daily learning and operations.

This role offers growth, cross‑functional collaboration, and direct impact on classroom technology and school-wide systems.