Education Tech Support Specialist: Student-First IT

The Greater Cincinnati School Application Consortium; Cincinnati (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

The Greater Cincinnati School Application Consortium is seeking a qualified IT Support Specialist to install, manage, and maintain computer systems and software across district classrooms and offices, ensuring reliable operations for teaching and learning.

You will provide desk-side support to teachers and staff, troubleshoot hardware and software issues, and stay current with new technologies to improve district-wide efficiency.

Qualifications

• Associate's Degree or equivalent technical experience
• Experience supporting and repairing PCs, Chromebooks, networked devices, peripherals
• Experience in an educational setting
• Training related to end-user support, desk-side computer support and troubleshooting

Responsibilities

• Proactive System Stewardship: Monitor and maintain classroom and office technology, anticipating potential failures before they disrupt the instructional day.
• Student-Centric Support: Provide high-energy, desk-side technical support with the mindset that every resolved ticket restores a learning opportunity for a student.
• Continuous Mastery: Research and master emerging technologies; become a subject matter expert for the district on new hardware and software implementations.
• Solution-Oriented Problem Solving: Identify obstacles, then propose creative solutions to the team focused on resolving recurring technical issues to improve district-wide efficiency.
• Educational Partnership: Act as a technical consultant for teachers, helping them leverage approved technology effectively to meet diverse student needs.
• Ownership & Reliability: Demonstrate an "ownership" mentality by following up on resolved issues to ensure long-term stability and user satisfaction.
• Agile Response: Maintain a flexible and "can-do" attitude regarding support needs outside of standard hours to keep the district operational and student-ready.

Skills

Desk-side support

Educational technology

Proactive troubleshooting

Teacher support

Education

Associate's Degree or equivalent

Tools

Chromebook repair

PC hardware repair

Job description

The Greater Cincinnati School Application Consortium is seeking a qualified IT Support Specialist to install, manage, and maintain computer systems and software across district classrooms and offices, ensuring reliable operations for teaching and learning.

You will provide desk-side support to teachers and staff, troubleshoot hardware and software issues, and stay current with new technologies to improve district-wide efficiency.