Customer Success Strategist

LexisNexis Risk Solutions; Houston (TX); Presencial; USD 45.000 - 74.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Country-specific benefits

Descripción de la vacante

ICIS is seeking a Customer Success Manager to drive engagement strategy across a portfolio of accounts. You will build trusted relationships, understand customer goals, and collaborate with ICIS teams to improve retention, satisfaction, product adoption, and growth.

You will work with account managers to ensure excellent client experiences, identify opportunities, and deliver value-driven engagements, including travel to client sites or events as needed.

Formación

• Fluency in English is required; Portuguese and/or Spanish preferred.
• Client-facing experience in Customer Success, Account Management, or related role.
• Strong verbal and written communication skills and ability to influence stakeholders.

Responsabilidades

• Proactively help customers achieve their goals by understanding their business models and engaging in value-based conversations.
• Collaborate with account managers to improve retention, satisfaction, and product adoption.
• Develop a deep understanding of assigned accounts, identify engagement opportunities, and work cross-functionally to ensure relevance and impact.
• Establish and maintain strong relationships with client contacts, deliver engagements, and identify whitespace and growth opportunities.
• Use data and insights to drive engagements, monitor impact on customer behavior, and support innovation and continuous improvement.
• Build stakeholder maps, identify customer personas, understand workflows, and work with internal and external stakeholders to deliver outcomes.
• Gather and share customer feedback, develop value statements and testimonials through trusted relationships.
• Travel to visit customers or represent ICIS at events as required.

Conocimientos

English fluency

Client-facing

Communication skills

Time management

Project management

Independent work

MS Office

Herramientas

Salesforce

Descripción del empleo

ICIS is seeking a Customer Success Manager to drive engagement strategy across a portfolio of accounts. You will build trusted relationships, understand customer goals, and collaborate with ICIS teams to improve retention, satisfaction, product adoption, and growth.

You will work with account managers to ensure excellent client experiences, identify opportunities, and deliver value-driven engagements, including travel to client sites or events as needed.