Global Customer Success Manager

LNRS Data Services Inc. Company; Houston (TX); On-site; USD 45,000 - 74,000; Full time

Benefits offered by this job

Country-specific benefits

Job summary

ICIS is seeking a Customer Success Manager to lead engagement strategies for a portfolio of accounts. You will build trusted relationships, understand customer goals and workflows, and collaborate across ICIS to improve retention, satisfaction, product adoption, and growth.

You will work with account managers to ensure an excellent client experience, identify opportunities, and drive value through data-driven engagements. Travel to customer sites or events may be required.

Qualifications

• Fluent in English, Portuguese and Spanish is required.
• Client-facing experience in Customer Success, Account Management or related role is required.
• Strong verbal and written communication with ability to influence stakeholders across global teams.
• Strong time management, project management, problem-solving, prioritization and multitasking skills.
• Proactive, self-directed, able to own and manage multiple priorities with minimal supervision.
• Experience using Microsoft Office Suite; Salesforce experience is a plus.

Responsibilities

• Proactively help customers achieve desired business outcomes by understanding their business models and engaging as the trusted connection between customers and ICIS.
• Collaborate with account managers to ensure an excellent client experience, focusing on retention, satisfaction and product adoption.
• Develop understanding of assigned accounts and identify meaningful engagement opportunities across cross-functional teams.
• Establish and maintain strong relationships with client contacts, deliver engagements, and identify whitespace and growth opportunities.
• Use data and insights to drive engagements and monitor impact on customer behavior and outcomes.
• Build and maintain stakeholder maps, identify customer personas, understand workflows, and coordinate with internal and external stakeholders to deliver outcomes.
• Gather and share customer feedback, develop value statements and testimonials by delivering additional value.
• Travel to visit customers or represent ICIS at events when required, following travel guidelines.

Skills

Fluent English

Portuguese

Spanish

Client-facing experience

Communication skills

Time management

Project management

Multitasking

Problem-solving

Proactive and self-directed

Tools

Microsoft Office Suite (Outlook, Excel, PowerPoint, Teams)

Salesforce

Job description

ICIS is seeking a Customer Success Manager to lead engagement strategies for a portfolio of accounts. You will build trusted relationships, understand customer goals and workflows, and collaborate across ICIS to improve retention, satisfaction, product adoption, and growth.

You will work with account managers to ensure an excellent client experience, identify opportunities, and drive value through data-driven engagements. Travel to customer sites or events may be required.