Education Customer Success Partner

Education Walkthrough Enterprise; Chicago (IL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Opportunities for personal and professional growth

Collaborative and innovative work environment

Job summary

Education Walkthrough Enterprise in Chicago is looking for a Customer Success Associate to manage customer relationships and ensure effective onboarding and support. You will be the trusted partner for school leaders, proactively addressing their needs.

This entry-level position offers a salary between $60,000 and $70,000 and provides a pathway to grow into more senior roles. Ideal candidates should have a growth mindset and be detail-oriented.

Qualifications

• 2+ years in account management, client services, or similar roles.
• Strong communication skills to build connections with educators.
• Detail-oriented with a proactive approach to problem-solving.

Responsibilities

• Own customer onboarding, training, and ongoing support.
• Build relationships with school and district leaders.
• Manage renewals and identify expansion opportunities.

Skills

Customer relationship management

Problem solving

Data analysis

Communication

Proactive mindset

Tech-savvy

Tools

CRM systems (e.g. HubSpot)

Slack

FullStory

Job description

Education Walkthrough Enterprise in Chicago is looking for a Customer Success Associate to manage customer relationships and ensure effective onboarding and support. You will be the trusted partner for school leaders, proactively addressing their needs.

This entry-level position offers a salary between $60,000 and $70,000 and provides a pathway to grow into more senior roles. Ideal candidates should have a growth mindset and be detail-oriented.