Strategic Education Success Manager — Partner Growth

Swing Education; United States; On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

Flexible Time Off (FTO)

Paid holidays

Parental leave

Stock options

Professional development reimbursement

Co-working membership reimbursement

Mission-driven work

Fun, collaborative culture

Job summary

An educational services company is seeking a Customer Success Manager to enhance customer strategies and ensure exceptional service delivery. The role involves building strong relationships with school partners, solving problems proactively, and utilizing data to monitor success metrics. Requirements include 3+ years in customer support, preferably in EdTech, and excellent communication skills. Compensation is in the $75,000-$85,000 range and a comprehensive benefits package is offered.

Qualifications

• 3+ years of Customer Support/Account Coordination experience.
• Experience in education or EdTech is a strong plus.
• Excellent written and verbal communication skills.

Responsibilities

• Build and manage strong relationships with school partners.
• Identify potential issues and find solutions to enhance partner satisfaction.
• Utilize data to track partner success metrics.

Skills

Relationship Management

Problem Solving

Communication

Data Analysis

Collaboration

Training and Education

Detail-oriented

Education

Bachelor's degree or equivalent experience

Tools

Mode

Slack

Excel

Hubspot

Job description

An educational services company is seeking a Customer Success Manager to enhance customer strategies and ensure exceptional service delivery. The role involves building strong relationships with school partners, solving problems proactively, and utilizing data to monitor success metrics. Requirements include 3+ years in customer support, preferably in EdTech, and excellent communication skills. Compensation is in the $75,000-$85,000 range and a comprehensive benefits package is offered.