Education Customer Success Manager: Growth & Renewal

salesforce.com, inc.; Indianapolis (IN); On-site; USD 123,000 - 186,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager for the Education Portfolio to serve as a trusted advisor to universities, ensuring high-value customers realize ROI from the Signature Success Plan and maintaining deep relationships with account teams.

You will drive platform optimization, coordinate cross-functional efforts, and proactively guide feature adoption while managing critical incidents and ensuring renewal success. Some travel and after-hours support may be required.

Qualifications

• 8+ years in technical Customer Success, SaaS, project leadership, or related roles.
• Exceptional communication and presentation skills with ability to influence at all levels, including executive/C-level.
• Ability to translate technical concepts into business terms and map business requirements to features.
• Experience leading cross-functional teams to resolve customer needs or projects.

Responsibilities

• Serve as the single point of accountability for Signature deliverables, experience, renewal, and expansion.
• Maintain relationships with IT and business executives and decision-makers in customer organizations.
• Advise customers on adoption of Salesforce features and annual release changes, addressing challenges and risks.
• Communicate the value of Signature Success and ensure alignment across collaborators.
• Advocate for customers during high-severity incident triage and resolution.
• Occasional travel to customer sites and after-hours or weekend coverage as needed.

Skills

Communication

Presentation

Cross-functional leadership

Business-technical translation

Software development process

Architectural knowledge

Executive-level influence

Job description

Salesforce is seeking a Customer Success Manager for the Education Portfolio to serve as a trusted advisor to universities, ensuring high-value customers realize ROI from the Signature Success Plan and maintaining deep relationships with account teams.

You will drive platform optimization, coordinate cross-functional efforts, and proactively guide feature adoption while managing critical incidents and ensuring renewal success. Some travel and after-hours support may be required.