University Education CSM: Trusted Advisor

Salesforce; Seattle (WA); On-site; USD 123,000 - 186,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager for the Education Portfolio to ensure high-value university customers realize maximum value from the Signature plan. You will act as a trusted advisor, build deep relationships with customer stakeholders, and coordinate cross-team efforts to meet strategic goals.

You will guide customers through feature adoption, align technical capabilities with business priorities, and manage incidents with proactive communication.

Qualifications

• 8+ years of experience in Technical Customer Success, SaaS platform use, or related fields.
• Exceptional communication and presentation skills with ability to influence at all levels including executive/C-level.
• Experience leading cross-functional teams to address customer needs or projects.

Responsibilities

• Orchestrate Signature deliverables, experience, renewal, and expansion.
• Cultivate relationships with IT and business executives within customer organizations.
• Provide proactive Salesforce feature guidance aligned with customer interests.
• Advise on adoption of new features and Salesforce release schedules.
• Serve as a single point of contact for major incidents and manage communications and expectations.
• Occasional travel to customer sites and after-hours coverage as needed.

Skills

Communication

Executive communication

Cross-functional leadership

Technical translation to business

SaaS domain knowledge

Job description

Salesforce is seeking a Customer Success Manager for the Education Portfolio to ensure high-value university customers realize maximum value from the Signature plan. You will act as a trusted advisor, build deep relationships with customer stakeholders, and coordinate cross-team efforts to meet strategic goals.

You will guide customers through feature adoption, align technical capabilities with business priorities, and manage incidents with proactive communication.