Education CSM: Strategic Advisor for Universities

Salesforce; Washington; On-site; USD 123,000 - 186,000; Full time

Job summary

Salesforce is seeking a seasoned Customer Success Manager (CSM) to drive value for Education Portfolio customers using the Signature Success plan. You will act as a trusted advisor, align technical and business priorities, and manage incidents and communications during major events to ensure outcomes align with customer priorities.

In this role, you will orchestrate deliverables, coordinate across internal and external teams, and focus on maximizing platform value while maintaining strong

Qualifications

• 8+ years work experience in Technical Customer Success, SaaS platform use or project leadership.
• Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels, including executive and C-level.
• Skills for both analyzing technical concepts and translating them into business terms.
• Ability to explain complex technical concepts in business-friendly terms to customers.
• Knowledge of software development process and design methodologies.

Responsibilities

• Serve as the single point of customer accountability for Signature deliverables, experience, renewal, and expansion.
• Cultivate and maintain stakeholder relationships with IT and business leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
• Provide timely, proactive Salesforce feature guidance based on the areas of interest for your customer.
• Act as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer’s implementation.

Skills

Communication skills

Presentation skills

Executive stakeholder management

Cross-functional collaboration

Technical translation

Job description

Salesforce is seeking a seasoned Customer Success Manager (CSM) to drive value for Education Portfolio customers using the Signature Success plan. You will act as a trusted advisor, align technical and business priorities, and manage incidents and communications during major events to ensure outcomes align with customer priorities.

In this role, you will orchestrate deliverables, coordinate across internal and external teams, and focus on maximizing platform value while maintaining strong