Education Customer Success Manager – Signature Success

Salesforce; Boston (MA); On-site; USD 123,000 - 186,000; Full time

Job summary

Salesforce seeks a Customer Success Manager (CSM) for the Education Portfolio to ensure high-value university customers realize maximum ROI from Signature services. You will partner with customers and account teams, manage risks, and drive platform adoption with a trusted advisory approach.

You will coordinate cross-functional teams, monitor health signals, and lead proactive optimization during peak events to maximize value from Salesforce investments.

Qualifications

• 8+ years work experience in Technical Customer Success, SaaS platform use, or project leadership.
• Exceptional communication and presentation skills with ability to influence at executive levels.
• Ability to translate technical concepts into business terms and map requirements into features.
• Knowledge of software development processes and design methodologies.
• Experience leading cross-functional teams to resolve customer needs or projects.

Responsibilities

• Serve as the single point of accountability for orchestration of all Signature deliverables, experience, renewal, and expansion.
• Cultivate and maintain relationships with customer IT and business executives, sponsors, and decision-makers.
• Advise customers on adopting Salesforce features and aligning with their business goals.
• Provide proactive guidance on platform usage and strategic value drivers for customers.
• Act as advocate during triage and resolution of high-severity incidents.

Skills

Technical Customer Success

SaaS platform use

Project leadership

Technology Consulting

Solutions Architecture

Job description

Salesforce seeks a Customer Success Manager (CSM) for the Education Portfolio to ensure high-value university customers realize maximum ROI from Signature services. You will partner with customers and account teams, manage risks, and drive platform adoption with a trusted advisory approach.

You will coordinate cross-functional teams, monitor health signals, and lead proactive optimization during peak events to maximize value from Salesforce investments.