Senior Education Customer Success Manager

salesforce.com, inc.; Seattle (WA); On-site; USD 123,000 - 186,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager (CSM) on the Education Portfolio team to serve as a named resource for our most complex university customers, guiding them to maximize value from Signature Success services and platform investments.

You will act as a trusted advisor, manage executive relationships, align technical and business priorities, and coordinate across internal teams to deliver a unified Signature experience, including handling major incidents when needed.

Qualifications

• 8+ years in technical customer success or related fields.
• Excellent communication and presentation skills across all levels.
• Ability to translate technical concepts into business terms.

Responsibilities

• Serve as primary point of accountability for Signature deliverables, experience, and renewal.
• Maintain relationships with IT and business executives and decision-makers.
• Advise on adoption of new Salesforce features and release schedules.
• Triage high-severity incidents and communicate resolutions.
• Travel to customer sites as needed and provide after-hours support.

Skills

Technical CS

SaaS expertise

Project leadership

Tech consulting

Solutions architecture

Executive communication

Job description

Salesforce is seeking a Customer Success Manager (CSM) on the Education Portfolio team to serve as a named resource for our most complex university customers, guiding them to maximize value from Signature Success services and platform investments.

You will act as a trusted advisor, manage executive relationships, align technical and business priorities, and coordinate across internal teams to deliver a unified Signature experience, including handling major incidents when needed.