Senior Education CSM: Transforming Higher Ed with AI

Salesforce; Chicago (IL); On-site; USD 147,000 - 203,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager to oversee the Education Portfolio, acting as a trusted advisor to ensure maximum value from Signature Success. You will manage complex university accounts, align technical and business priorities, and coordinate with Salesforce teams to deliver outcomes.

You may travel to customer sites and be available for after-hours coverage as needed to support critical events and renewals.

Qualifications

• 8+ years work experience in Technical Customer Success, SaaS, or related leadership roles.
• Exceptional communication and presentation skills at all levels including C-level.
• Ability to translate technical concepts into business terms and map business requirements to features.
• Experience leading cross-functional teams to resolve or advance customer needs.

Responsibilities

• Serve as the single point of accountability for Signature deliverables, experience, renewal, and expansion.
• Cultivate relationships with customer IT and business executives, sponsors and decision-makers.
• Advise customers on feature adoption, release schedules, and potential risks.
• Coordinate completion of Signature services catalogs and provide proactive guidance.

Skills

Communication

Stakeholder mgmt

Cross-functional leadership

Technical translation

Public speaking

Job description

Salesforce is seeking a Customer Success Manager to oversee the Education Portfolio, acting as a trusted advisor to ensure maximum value from Signature Success. You will manage complex university accounts, align technical and business priorities, and coordinate with Salesforce teams to deliver outcomes.

You may travel to customer sites and be available for after-hours coverage as needed to support critical events and renewals.